Lead, SAP Functional Solutions; Utility Customer Service Operations

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Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.

At Algonquin, our vision is to be the most trusted utility service provider in North America - a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.

We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you'll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.

The SAP Functional Lead serves as Liberty's SAP business process expert and trusted advisor, providing functional expertise and operational support across SAP-enabled business processes. The role is responsible for requirements clarification, business process analysis, audit and compliance support, data stewardship, solution review, and coordination between business stakeholders and application delivery teams.

Working closely with Product Owners, business stakeholders, and application delivery teams, the SAP Functional Lead helps business areas understand SAP capabilities, evaluate process impacts, support testing and business readiness activities, resolve data and process-related issues, and ensure solutions align with business objectives, regulatory requirements, internal controls, and enterprise standards.

Business Process & Functional Support

• Serve as the primary SAP functional subject matter expert for assigned business domains.
• Partner with business stakeholders to understand business processes, operational challenges, and system-related needs.
• Facilitate business process discussions and requirements clarification sessions.
• Help business teams identify SAP-enabled solutions when requirements or system capabilities are unclear.
• Translate business needs into functional requirements and document business process impacts.
• Review and validate business and functional requirements documentation.
• Provide guidance on SAP capabilities, standard functionality, business process best practices, and operational impacts.
• Identify opportunities for process simplification, standardization, automation, and improved user adoption.
• Act as a trusted advisor to business users regarding SAP-supported business processes.

Solution Review & Functional Advisory

• Review proposed solutions and provide functional expertise on business process impacts, risks, and considerations.
• Validate functional specifications, business requirements, and proposed process changes.
• Ensure proposed solutions align with Liberty business processes, controls, and operating procedures.
• Assess process, data, compliance, and operational impacts associated with proposed system changes.
• Participate in design workshops and solution reviews as the SAP functional subject matter expert.
• Support Product Owners and business stakeholders by providing functional input on enhancement requests and solution alternatives.
• Identify and communicate process, compliance, or operational risks to appropriate stakeholders.

Audit, Compliance & Controls

• Serve as a key functional resource for audit, regulatory, compliance, and control-related activities.
• Support internal audits, external audits, SOX, ITGC, and regulatory compliance initiatives.
• Coordinate the collection, validation, and explanation of SAP-related audit evidence.
• Explain SAP-enabled business processes, controls, and data flows to auditors and business stakeholders.
• Support periodic access reviews, segregation of duties reviews, and compliance activities.
• Assess process and control impacts of proposed system changes.
• Maintain business process, control, and compliance documentation.

Data Stewardship & Business Support

• Support business data requests, reporting needs, and information inquiries.
• Act as a liaison between business users, application support teams, and Data & Analytics teams.
• Help stakeholders…