Manager, Order

At Watlow's global headquarters in St. Louis, Missouri
, our IT team partners with business leaders across the company to improve how Watlow works around the world. Part of a global thermal solutions leader founded in 1922, our heaters, sensors, and controls power industries like semiconductor, aerospace, energy, and industrial equipment.

#Powered By Possibility

St. Louis, Missouri

Watlow is seeking a Manager, Opportunity to Order to own the systems that take a customer from first conversation to confirmed order. This is a hands-on, business-facing leadership role where you will lead a team of business analysts while staying close to the tools yourself: configuring, testing, demonstrating new capabilities, and working through problems alongside your team. You will own the Opportunity to Order landscape across Oracle CX Sales and Service, Oracle Commerce Cloud, our in-house eCommerce platform, Oracle Cloud Order Management, pricing, and customer master, along with the Oracle Fusion ERP integrations that connect them.

These are global systems used across every part of Watlow, supporting Sales, Customer Service, Operations, Finance, Engineering, Supply Chain, and eCommerce. Changes typically launch in the US first and then roll out globally, with key requirements coming from our European business. You will report to the IT Director, Business Applications, and partner closely with our delivery team, which owns project execution once the business approves an initiative.

The ideal candidate brings deep Oracle Cloud experience, strong process knowledge of the opportunity to order lifecycle, and a progressive view of how AI and automation can improve the way the business works. This role includes occasional travel, typically no more than once a quarter.

• Roadmap and functional direction: Own the roadmap for the Opportunity to Order service area and make the functional decisions that shape how CRM, commerce, pricing, order management, and customer master work together.
• Business partnership: Stay in regular contact with Sales, Customer Service, Operations, Finance, Engineering, and eCommerce leaders to understand their challenges, what they want to do next, and where the systems can help.
• Hands-on product ownership: Work directly in the tools to configure, test, and demonstrate new features, showing the business what's possible before it's built.
• Intake and prioritization: Run intake for incidents, break fixes, enhancements, and new initiatives, weighing business value, urgency, risk, and capacity to decide what moves forward.
• Team leadership: Lead and develop a team of business analysts, setting clear priorities, building capability, and keeping a practical view of capacity.
• Support operating model: Build a disciplined support model with clear triage, escalation, service expectations, root-cause analysis, and handoffs to steady-state support.
• AI and automation: Find opportunities to use AI and automation to reduce manual work, improve data quality, and make the commercial process faster for customers and employees.
• Release readiness: Make sure every project and enhancement has complete requirements, end-to-end test scenarios, UAT, acceptance criteria, and business readiness before go-live, including Oracle quarterly updates.
• Partner management: Hold AMS, implementation, and offshore partners accountable for quality, responsiveness, and follow-through.
• Leadership reporting: Give IT and business leaders a clear view of support health, backlog, capacity, risks, and decisions that need their attention.

• Bachelor's degree in information technology, business, engineering, supply chain, or a related field
• 8+ years of experience in enterprise business applications, with a focus on CRM, commerce, order management, or quote-to-cash processes
• Hands-on functional experience with Oracle Cloud, including Oracle CX Sales and Service and Oracle Cloud Order Management
• Strong process knowledge of the opportunity to order or order-to-cash lifecycle, including pricing and customer master data
• Experience leading business analysts or functional teams while staying hands-on in the systems
• Proven ability to partner with and influence business leaders and to prioritize competing demands
• Experience with Service Now, Jira, UAT, defect management, and release governance
• Willingness to travel occasionally, typically up to once a quarter
• Authorization to work in the United States without…