Account Services Director, Marine

Account Services Director, Marine

Arch Insurance Group Inc. is seeking an Account Services Director, Marine to manage a portfolio of marine accounts, ensuring service delivery, compliance, and business growth.

• Direct and coordinate service delivery on assigned account portfolio and achieve targets with direct impact on stakeholder results.
• Serve as Key Point of Contact for internal business partners and other stakeholders involved in the account.
• Provide a differentiated customer service experience to servicing brokers through regular interactions.
• Handle complex tasks or escalated issues including account review and analysis, policy issuance, rating preparation, billing, audit questions, CRITs resolution, etc.
• Lead and support less experienced Underwriting Operations team members, including problem resolution, work distribution, training and quality assurance.
• Develop strong relationships with key partners such as Underwriters, Operations, Global Service Operations, IT, and others.
• Adhere to compliance and regulatory standards and maintain account files and documentation.
• Participate in projects as needed.

• Commercial Account Manager experience or prior relevant insurance industry experience (multi-line, admitted commercial P&C experience highly desired).
• Demonstrated expertise in Workers Compensation, Auto, General Liability, Property, Umbrella, Excess Liability.
• Strong customer service orientation with an ability to operationalize customer needs.
• Self‑motivated, action‑focused, and able to manage competing demands.
• Strong ability to develop and nurture relationships with key partners (Underwriters, Operations, Global Service Operations, IT, etc.).
• Effective communication skills—written and verbal.
• Ability to work in a fast‑paced environment.
• Proficient in Microsoft Office Suite. Knowledge of Smartsheet, Image Right, other insurance platforms desired (Policy Writer, Policy Decisions, other insurance policy issuance platforms).

• 5+ years of experience working in commercial lines insurance.
• Bachelor’s degree (work experience may substitute for education requirement).
• Insurance certification/designation is a plus.

$71,900.00/yr - $97,100.00/yr

• Medical, dental, vision, and prescription drug coverage.
• Competitive 401(k) with generous matching.
• Paid time off beginning at 20 days per year; up to 12 paid company holidays per year and 2 paid days of Volunteer Time Off.
• Basic Life and AD&D Insurance, Short- and Long-Term Disability.
• Paid parental leave of up to 10 weeks.
• Student loan assistance and tuition reimbursement.
• Backup child and elder care.
• Comprehensive benefits package—with additional benefits details available upon request.

• Mid-Senior level

• Full-time

• Sales and Business Development

• Insurance

Louisiana, United States

For Colorado Applicants – November 07, 2025