Field Engineer - San Francisco, CA; South Bay - 2nd Shift

Overview

Field Engineer 2 – San Francisco, CA (South Bay) – 2nd Shift at GE Health Care. The Senior Field Service Engineer performs on time and accurate preventative maintenance in one or more modalities of equipment, follows all Field Modification Instructions and/or Instrument Service Information bulletins, troubleshoots and performs moderately complex repairs, and leads equipment installations. Responsible for driving customer satisfaction through Service Excellence.

• Perform timely and accurate preventive maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.
• Perform troubleshooting, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for customer related concerns, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure appropriate solution for the customer.
• Lead installations, validations, maintenance, and service repair needs on designated equipment.
• Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction.
• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; document all work performed daily, including debriefing, metrics and ordering parts.
• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
• Utilize the GEHC escalation process and work with region and national support to define and implement corrective action plans to resolve customer issues.

• Educational and Technical Requirements:
  Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment or high school diploma/GED and 6 years of relevant experience
• Must have and maintain a valid Driver’s License.
• Experience with Web applications as well as Microsoft suite of products.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Ability to be available after hours and/or work a rotating on-call schedule including weekends.
• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods. Must have good hand and finger dexterity and vision abilities (color, close, distance, peripheral, depth).
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours or on a rotating On-Call schedule, including weekends, for critical issues and coverage.

• Aware of and comply with GE Health Care Quality Manual, Quality Management System, Quality Policy and applicable laws and regulations as they apply to this job type/position.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
• Complete all planned Quality, EHS & Compliance tasks.

Relocation Assistance Provided:
Yes

Seniority level:
Associate |

Employment type:

Full-time | Job function:
Engineering and Information Technology | Industries:
Hospitals and Health Care