Technical Program Manager

Location:

San Jose, CA (Onsite)

Seniority level:
Mid-Senior level

Employment type:

Full‑time

• Be responsible for smooth execution of various development and support project streams at onsite and offshore.
• Connect with the Project team members for project updates, risks and issues on a weekly basis.
• Conduct regular connects with the customer’s point of contact for project feedback, issues, escalation and to establish a good relationship.
• Participate in all the weekly project status review meetings with the customer.
• Be aware of the customer delivery process and suggest necessary internal changes to align with the customer’s process.
• Support the hiring team with interview processes and smooth onboarding of selected candidates.

• Build and establish relationships with new contacts within and across departments at the customer location.
• Work with the customer and delivery team on any new opportunity in the account and review the opportunity closure plan.
• Proactively update the Sales/Delivery Management team of any changes at the customer end.
• Initiate, prepare and actively participate in the Monthly and Quarterly Business Review meetings with the customer.
• Manage P&L for the account with respect to revenue, gross margin and operational excellence covering resource utilization, bench and billing.
• Initiate and track hiring requests with the Hiring Team for all positions for the account and be responsible for closure of the positions.
• Track and follow up on all existing project extensions and get SOWs created in a timely manner.

• 13+ years of total experience with 5 years in managing large projects/programs in Azure Cloud, Databricks and on‑prem projects involving Microsoft technologies & tools, complex/large data volumes.
• Ability to manage & drive projects with metrics and data, create structure and templates for project reviews.
• Strong experience in an Onsite‑Offshore model.
• Account Management – growth mindset to take the account to the next level.
• Strategic Thinking – analyze data and present options to senior management/exec level.
• Team Player – collaborate with multifunctional customers.
• Executive level communication skills – articulate thoughts with customer senior management.
• Social Skills – build rapport at all levels with the customer.
• Managing Agile project execution using Azure; good understanding of validation/qualification processes in a regulated environment.
• Superior problem‑solving, leadership, influencing, communicating, consulting and team/interpersonal skills.
• Strong analytical and creative problem‑solving skills; strong organizational skills; works well under pressure and with minimal supervision.
• Degree in Computer Science or related field from a reputable institution; professional certifications preferred (PMI, Scrum Master, Kanban, SAFe).