Litigation Paralegal

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Eye Care Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care, and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, offering services that span the eye care continuum.

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• Develop an in-depth understanding of ECP’s business units and insurance policies.
• Coordinate claims reporting and monitoring with carriers.
• Conduct legal research and factual investigations and respond to internal inquiries regarding patient complaints, requests, and issues.
• Collect incident information and provide guidance and direction to practice staff and doctors as well as senior management on incident‑related matters.
• Perform miscellaneous job‑related duties as assigned.

• Respond to medical grievances from various state and governmental authorities (e.g., Attorney General Consumer Complaints, Payor Standard of Care Inquiries, State Medical Boards, Better Business Bureau, etc.).
• Review and revise draft answers, discovery requests, responses to discovery, basic motions and similar pleadings, under the direction of an attorney.
• Perform administrative duties including coordinating litigation support functions, managing case dockets, documents and files.
• Manage subpoena and discovery responses and coordinate provider appearances and affidavits as appropriate.
• Independently analyze and respond appropriately to escalated third‑party requests for medical records with support and guidance from attorneys as necessary.

• Ability to prioritize work tasks to provide high‑quality work product to meet internal and external deadlines.
• Ability to work cross‑functionally and manage multiple priorities.
• Ability to learn new areas quickly, take ownership of projects and work independently.
• Ability to work efficiently and effectively in a fast‑paced, matrixed environment, and execute despite ambiguity.
• Excellent written and verbal communication skills, teamwork abilities, attention to detail and strong organizational skills.
• Strong proficiency in Microsoft Office products (Outlook, Word, Excel), Smart Sheets and Adobe Acrobat; and agility to learn new software as needed.

• Associate degree required; paralegal certificate preferred.
• Five (5) or more years of relevant experience as a paralegal for a law firm or in‑house legal department preferred.
• Experience in case‑heavy litigation support and claims management strongly preferred.
• Experience in a healthcare space preferred.
• Notary Public desired.

Supervisory/Responsibility:
This position is an individual contributor with no direct reports.