Supply Chain Associate

Supply Chain Associate

Department: Supply Chain

Employment Type: Full Time

Location: Valencia, California

Reporting To: Supply Chain Manager

Compensation: $25.00 - $33.00 / hour

We are seeking a highly skilled and experienced onsite Supply Chain Customer Service Specialist
. This role is essential in ensuring seamless order fulfillment and exceptional customer experiences. It bridges supply chain operations with direct customer interaction, providing timely updates on orders, managing lead time quotations for new business opportunities, and supporting internal qualification processes.

As the primary point of contact for key customers, this position focuses on resolving issues quickly and efficiently throughout the delivery process. Success in this role requires a strong blend of customer service expertise and supply chain management knowledge to create a positive experience for both customers and internal teams.

Order Management:

• Review customer purchase orders in the Oracle system to ensure accuracy and timeliness.
• Work with planning team for new order review and proper commitment with input plan.
• Order entry support for internal qualification build.

Delivery Monitoring for key customers:

• Track and monitor order status from production through shipment and delivery.
• Coordinate with logistics, planning, and production to ensure on-time delivery.
• Proactively communicate any delays or changes to customers or customer service and work on resolution plans.

Customer Interface:

• Serve as the primary point of contact for assigned key customer accounts.
• Respond promptly to customer inquiries regarding order status, pull in, push out and shipment details.
• Build and maintain strong customer relationships through consistent communication and follow-up.

Data & Reporting:

• Generate and share delivery performance or order tracking reports as needed.
• On-time delivery tracking to customer request and promise date with continuous improvement for key customers.
• Support process improvement initiatives within the supply chain.
• Identify and escalation recurring issues impacting delivery or customer satisfaction.

Lead time quotation:

• Part No confirmation, product route and testing verification.
• Follow up lead time quotation from suppliers.
• Organize internal team to review capacity, manufacturing lead time, testing lead time.
• Coordinate internally for stock checking.
• Quote final lead time externally for new business opportunities.

• Bachelor’s degree in Business, Supply Chain, or related field (or 2-3 years equivalent experience).
• Experience supporting manufacturing or distribution operations.
• Proficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Excel.
• Customer-oriented mindset with problem‑solving ability.
• Strong organizational skills with attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast‑paced, cross‑functional environment.

What’s in it for you on Day 1:

• Medical, dental and vision insurance plans.
• Prescription Drug Plans.
• Basic Life Insurance.
• 401k plan with company match.
• Tuition Reimbursement Program.
• Employee Referral Program.
• PTO and Paid Sick Leave.
• Paid Holidays.

Exciting Onsite Perks:

• Free coffee available at our cafeteria.
• Employee Appreciation Events.

Knowles is committed to providing a competitive and fair total compensation package for all employees. One element in our total compensation package is base pay. The hourly rate for this role is targeted to be between $25.00 and $33.00.

Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range.

We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available…