Senior Director of Operations, Battlefield North America
Listed on 2025-12-20
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Management
Program / Project Manager, Operations Manager, General Management, Business Management
Senior Director of Operations, Battlefield North America
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Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Battlefield is a storied franchise renowned for uncompromising combat gameplay for over two decades. With 100 million players and 5 billion hours played, the Battlefield team is looking to define the future of the first-person shooter. United under the banner of Battlefield Studios, four world-class teams across Criterion, DICE, Motive and Ripple Effect have come together to focus on the future of the franchise, a connected Battlefield universe filled with immersive experiences built on our unique DNA.
We are hiring a Senior Director of Operations to join our team. The role is open for on-site and hybrid working options within the Los Angeles (Del Rey) area.
Responsibilities- Lead with a Battlefield “franchise first” mentality – serving the franchise and players above the studio, while maintaining a strong culture and sense of belonging between the team.
- Promote and champion the vision, mission, and strategic programs to have an impact across the Battlefield franchise.
- Help maintain and develop a healthy and engaging culture through leading by example and mentorship, and growing leader capabilities.
- Play a key role in ensuring conditions of success for game teams and help build a culture of excellence, high performance, accountability and ongoing growth and development.
- Partner with the VP/GM North America, collaborating with Operations leaders across Battlefield’s European studios and the Franchise Operations to align on goals, share best practices, and strengthen how all studios operate as one global Battlefield team.
- Champion studio culture and leadership development programs that strengthen engagement, accountability, and growth.
- Drive the teams and be a key leader in the franchise overall in inspiring and driving the teams to execute with excellence, at times helping them achieve what they did not think was possible.
- Support game development processes, including the studio’s role in overall Battlefield title planning and GDF processes. Proven understanding of the creative process from ideation to prototype to production.
- Own Ripple Effect and Motive studio operations: people systems, planning, facilities, and shared services, ensuring both locations work together seamlessly.
- Partner with production, craft, and support leaders to make day-to-day operations simple, transparent, and scalable.
- Continuously assess and improve how the Battlefield North American Studios plan, communicate and deliver, removing bottlenecks and creating clarity for teams.
- Lead operational planning across LA, Montreal, and Vancouver, ensuring all sites have what they need to deliver efficiently.
- Build and maintain long-range studio plans that anticipate team growth, hiring, and facility needs across LA, Montreal, and Vancouver.
- Provide visibility into the team's capacity and priorities, ensuring projects and support teams stay aligned.
- Work with the VP/GM and studio leadership to manage dependencies with other Battlefield studios.
- Track key operational metrics: space, staffing, engagement and take action when risks appear.
- Help teams adapt planning methods to match their project phase while maintaining clarity and efficiency.
- Manage studios budget, forecasting, and financial planning in collaboration with the VP/GM and Finance.
- Oversee space and infrastructure planning across all sites to ensure smooth scaling and collaboration.
- Lead workforce planning and talent growth initiatives in partnership with People Experience, TA, and Facilities.
- Maintain studio dashboards that track operational health, engagement, and capacity.
- Partner with People Experience to drive engagement, leadership and recognition programs that strengthen by our culture and team…
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