Warranty Manager

Location: Chesterfield

Warranty Manager
- St. Louis/Chesterfield

About the Role

We are looking for a high‑accountability leader to manage our company‑wide warranty and return processes. The Warranty Manager serves as the central connection point between customers, vendors, and our internal teams, ensuring accuracy, communication, and speed from start to finish.

This position is all about ownership, organization, and follow‑through. You’ll lead our warranty operations with precision, coach your team, and make sure every return or claim reflects the level of professionalism and service PMC is known for.

Who We Are

We’re Pioneer Music Company (PMC), a sixth‑generation, family‑owned distributor leading the low‑voltage, audio, video, and security industry for over 150 years.

Our mission is simple: to install human connections in a tech‑connected world.

We believe our people are the difference. Every team member plays a vital role in delivering the PMC experience — built on humility, hunger, and emotional intelligence.

From our warehouses to our sales floors, we work together to serve passionately, face storms head‑on, and continually raise the bar.

What You’ll Do Customer Returns

• Manage all return requests through Airtable.
• Verify case details, collect documentation (case numbers, descriptions, photos), and coordinate with sales teams for completion.

RMA Processing and Logistics

• Generate RMAs, shipping labels, and replacement orders.
• Coordinate with branches and customers for return logistics and ensure accurate tracking through resolution.

Open Box and Defective Inventory

• Process open box returns in line with company SOPs.
• Ensure returned items are inspected, priced, and reentered into inventory appropriately.
• Maintain accurate inventory across claims and defective warehouses, supporting warehouse audits and organization.

Freight and Shipping Claims

• Manage all freight and UPS claims related to customer shipments, internal transfers, and refusals.
• File, track, and document claims in Airtable and company databases while working closely with carriers to ensure resolution.

Non‑Video Warranty

• Oversee all non‑video product returns in Airtable and company systems.
• Ensure documentation is complete and accurate while driving consistency across all product categories.

Performance Expectations

• Provide accurate, timely, and professional communication with customers, vendors, and team members.
• Maintain organized digital records and meet turnaround timelines for all cases.
• Demonstrate ownership, follow‑through, and collaboration across departments.
• Represent PMC’s values of accountability, service, and partnership in every interaction.

Skills and Requirements

• Experience managing warranty or returns operations, preferably in distribution or consumer electronics.
• Proficiency with Sage, Airtable, and Microsoft Office Suite.
• Strong organizational, analytical, and problem‑solving skills.
• Familiarity with shipping platforms such as UPS World Ship is preferred.
• High attention to detail and a calm, professional approach to challenges.

Work Schedule

Full‑time, Monday through Friday, 8:00 AM – 5:00 PM.

Consistent attendance, communication, and ownership of tasks are required.

What’s In It for You

• Competitive pay and comprehensive benefits (medical, dental, vision, 401k)
• Paid Time Off (vacation and holidays)
• Growth opportunities across 8 locations and expanding markets
• A culture that values accountability, teamwork, and results

Join the PMC Operations Team

If you thrive on organization, problem‑solving, and leading through service, this is your opportunity to make a direct impact in a company built on legacy, relationships, and results.

Apply today and help us continue to raise the bar in operations excellence.

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