Key Account Analyst Manager

• Supervising and monitoring the daily operations of the Key Account Analyst team to provide exceptional service to customers, the sales team, and internal customers alike.
• Serving as the primary back up to Director, Key Accounts.
• Ensuring your team understands the business strategy and how their work contributes to its success.
• Monitoring employee productivity and providing constructive feedback and coaching as needed via weekly one-on-one meetings, mid-year and annual performance reviews.
• Ensuring seamless execution of order book management that will help achieve maximum results across all channels, including overseeing bulk-order management activities, EDI management, analyzing data, monitoring KPI’s, and weekly reporting.
• Guiding and leading implementation of new processes.
• Hiring and training new employees.
• Collaborating with cross-functional teams to ensure company goals and directives are met.
• Investigating and handling escalated issues and complaints; providing appropriate solutions and alternatives within time limits and following up to ensure resolution.
• Going the extra mile to engage all customers.
• Serving as a liaison between team members and upper management to compile data, feedback, and assessments to assist in short and long-term strategic planning for the department.
• Strong leadership skills including the ability to lead and motivate a team, build relationships, and demonstrate critical thinking and decision-making within a fast-paced work environment.
• Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; v lookup; formulas).
• Strong analytical skills required to determine possible issues, interpret data, and identify solutions.
• Advanced knowledge of SAP preferred.
• Broad understanding of order to cash flow and processes.
• Detail-oriented with outstanding follow-through.
• Able to solve customer problems, make decisions, and take calculated risks in order to meet expectations in a manner consistent with company goals and policies. Raise issues that may affect cross-functional departments.
• 10+ years of customer service experience in a high-volume environment, preferably in a footwear, apparel, outdoor channel, or manufacturing environment.
• Exceptional written, oral, and face-to-face communication skills.
• Fast acting, capable of adapting quickly to change and proactively and constructively identifying the need for organizational change.
• Desire and ability to contribute to and enhance Ariat’s unique culture, philosophy, and core values. Team-oriented and holds confidences.

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.

The salary range for this position is $85,000 - $100,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to):

• Medical, dental, vision, and life insurance options.
• Expanded wellness and mental health benefits.
• Paid time off (PTO), paid holidays, and paid volunteer days.
• 401(k) with company match.
• Team member discount on Ariat merchandise.

Note:

Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis protected under federal, state, or local law. Ariat is committed to providing…