Chief Supervisor - Herndon

Chief Supervisor

Transdev in Fairfax County is hiring a Chief Supervisor at our Fairfax location. The Chief Supervisor assists the General Manager in all aspects of the daily location functions and we are seeking customer service-oriented professionals who are dedicated to safety.

Competitive compensation package of minimum $65,000 and maximum $69,000.

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 8 days
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Serves as the lead supervisor in the day-to-day management of incumbent’s assigned area – Field Services, Dispatch, BOCC, Operations, and Station Services and answer any questions that may arise.
• Oversees all Operations functions and provides daily management of Fixed Route service.
• Supervises and manages daily operations of fixed route service ensuring compliance with city, local, state and federal laws governing transit services; communicates with the FCDOT, safety and county departments, as well as other local entities whereby service may be affected; maintains courteous and informative communications with the public and passengers pertaining to Fairfax Connector service, schedules and necessary changes, due to emergencies and special events/circumstances;
  
  ensures minimum variation in scheduled fixed route service; assures passenger safety through proper management of field operations.
• Responsible for reporting and managing operational daily KPI (key performance indicators) to the General Manager pertaining to the overall fixed route service. This includes and is not limited to Overtime, Standby Utilization, On-time Performance (OTP), Extra board Guarantee time (GUT), Late Gates and Dispatch errors and on time performance. Supervises, evaluates and counsels assigned staff; takes necessary steps to coach and develop employees through effective and thorough training and leading by example.
• Works closely with the Operations Manager in coordinating schedules and assigning work of current Transportation Services Supervisors, Dispatch, Bus Operators and Extra-Board Operators (vacations, absences, etc.); continues to enforce departmental policies and procedures and apply disciplinary action (i.e., employee attendance, accidents, performance/conduct, etc.) through the use of the progressive discipline procedures and company policy; exercises sound judgment as it pertains to the discipline and grievance process and attends grievances and arbitrations, as required.
• Assists in overseeing and managing the complaint process (e.g., third party, internal and customer complaints) for the Operations Department and ensures timely and effective resolutions; makes recommendations to the Management Team.
• Manages operating issues that occur as a result of vehicle breakdowns, accidents and missed or late routes; makes appropriate decisions regarding restoring or maintaining service.
• Conducts ride checks and pre-trip checks to evaluate operator efficiency; monitors performance and maintains accurate records.
• Actively engages in staff selection by participating in the interview process; recommends potential employees for hire and provides/coordinates relative training, as necessary.
• May be required to be available through a mobile device via voice during and outside of normal working hours, at the manager’s discretion, and must respond within a reasonable timeframe.
• Regular, predictable, and punctual attendance required.
• Train and assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions, such as weather events, accidents, or other service disruptions.
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures.
• Assist in determination of preventability of accidents and incidents and make…