Client Portfolio Manager

Client Portfolio Manager at Allied Universal

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose.
While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is currently seeking a Client Portfolio Manager to lead a business segment in a designated region. The primary role is to enhance client experiences, build long‑term meaningful client relationships, and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high‑quality, professional, competent, and committed service and an outstanding client and employee experience.

A comprehensive, week‑long management onboarding course is provided.

$ / yr

• Set the direction, tone, and client‑specific plan for achieving agreed‑upon service levels and meeting actionable expectations for delivering measurable results.
• Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remotely managed business.
• Communicate high service‑level expectations consistently to ensure client and employee satisfaction and retention.
• Engage regularly with clients to share expertise and enhance the value of Allied Universal’s offering.
• Assist in coordinating the day‑to‑day team effort of Operations Managers and other assigned personnel to ensure services are delivered in a quality and cost‑effective manner.
• Work with assigned personnel to ensure all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with opportunities for advancement/promotability.
• Capably utilize Win Team for scheduling and billing and to produce reports that require interpretation and action for effective business management.
• Enforce Allied policies as outlined by the handbooks and executive memos.
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
• Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from in‑person meetings.
• Keep records and prepare accurate and timely reports both manually and through automated methods.
• Maintain regular attendance to avoid unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness.
• Actively participate in community and business‑related organizations.

• Must possess one or more of the following:
• Bachelor’s degree in criminal justice, business or a related field.
• Associate’s degree in criminal justice, business or a related field with three (3) years of management experience in a high‑volume workforce environment or service industry.
• High School diploma with five (5) years of management experience in a high‑volume workforce environment or service industry.
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business.
• Minimum of two (2) years of experience in successfully building and developing teams.
• Minimum of one (1) year of experience driving operational and/or financial metrics while demonstrating strong financial acumen.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results.
• Results‑oriented problem‑solving skills that meet client and employee needs, while running a profitable business.
• Proven strong service orientation, excellent interpersonal, leadership and organizational skills.
• Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
• Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brand.
• Dynamic networking skills displaying a commitment to safety and trust by participating in local…