Pre-Sales Screener Manager

Car Shield is seeking an experienced leader to join its growing Pre-Sales team. This role is responsible for leading a team that is has the initial conversation with prospective customers, qualifies leads, and sets up customers with the Sales department. Successful candidates will have experience leading teams in a metric-driven environment, and have a proven track record of developing people!

Reporting to the Pre-Sales Department Head, this position is responsible for:

• Overseeing a team of Pre-Sales Screener Representatives.
• Managing workflow to ensure proper service based on call volume.
• Coaching and training team to promote continuous improvement.
• Managing employee time cards, ensuring attendance and punctuality standards are being maintained.
• Conducting quality control checks and providing feedback to employees.
• Managing discipline in line with company policies.
• Performing regular call reviews and feedback sessions with employees.
• Other tasks as assigned.

Pay Rate and Benefits for Pre-Sales Screener Manager:

• $60k annual salary, plus bonus! (Average ~$65-70k/year).
• Group Insurance (Medical, Dental, Vision, Life, etc.).
• 401k with Employer Match.
• Discounted Car Shield policies.
• Discounted Tuition at Lindenwood University.
• Professional Development Opportunities.
• Basketball, and other recreation available on-site.
• Gym facilities, with the option to take classes led by on-staff personal trainer (ers headquarters).
• And more!

Requirements for Pre-Sales Screener Manager:

• 3+ years' experience in a leadership role (in a call center a plus).
• Proven sound decision-making and judgement.
• Experience as a leader in a metric-driven environment.
• Strong attention to detail and analytical skills.
• Strong communication skills.
• Ability to effectively multi-task.
• Willingness to work 1-2 Saturday(s) per month.
• Stong computer skills and experience with creating and analyzing reports.
• Flexible schedule. Normal hours of operation are 7am-9pm during the week.

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