Store Manager, Operations Manager

Waterway is hiring for its renowned Manager Training and Development Program in the St. Louis Area. You don’t have to sit at a desk to earn good money and learn how to effectively manage and run a business. You can do that while being active and outdoors as a Manager at Waterway Carwash. Our Learn to Lead® Manager Development Program teaches you how to run our business so that you can run any business.

Successful Managers are highly motivated people who desire to work where they can get high-quality business and people management experience, where hard work is recognized, and where there is a clear-but path to advancement. Waterway Carwash is that place! We look for energetic leaders with the ambition and leadership skills to fast-track their way through our highly structured Learn to Lead® Manager Development Program as they continue their growth.

Waterway’s Learn 2 Lead Management Development Program, the “L2L” is one-of-a-kind:

• Highly structured – distinct levels with defined training and objectives - you always know exactly what you need to do to get promoted!
• Mentored every step of the way - we help you get better every day.
• Learn how to run a Waterway location (OR ANY BUSINESS!),and fast-track up the VERY TALL Waterway ladder!
• Be one of the managers running the location and leading a large team of hourly team members.
• Learn to lead! Be the coach! Be the mentor! Be the role model! Be the boss!

Target Compensation (based on 45 hours per week):

• $53,500 year one. $61,167 year two. $68,833 year three.
• Paid per hour - the more you work the more you get paid!
• Typical schedule is 45 hours each week (5 working days and 2 days off)

Benefits & Perks:

• Paid Time Off (PTO) - up to 12 days earned the first year.
• Medical Benefits – Health, Dental, and Vision Insurance coverage starts within 60 days.
• Long-term Investment Matching Program
• College Tuition Assistance Program – continuing your education? Up to $4,000 in tuition expenses covered.
• Very generous Referral Bonus Program
• Casual Waterway Manager uniforms provided.
• Stay active in an outdoor, fast-paced work environment (NOT a desk job!)
• FREE CAR WASHES & FUEL DISCOUNTS

Managers in the L2L may work at any of our 10 St. Louis Waterway Locations:

• Chesterfield - 15606 Olive Blvd, Chesterfield, MO 63017
• Clayton (Waterway Express) - 122 S Hanley Rd, St. Louis, MO 63105
• Creve Coeur - 10559 Old Olive Street Rd, Creve Coeur, MO 63141
• Kingshighway (Waterway Express) - 2261 S Kingshighway, St. Louis, MO 63110
• Kirkwood - 10850 Manchester Rd, Kirkwood, MO 63122
• Maryland Heights / Westport - 11988 Westline Industrial Dr, Maryland Heights, MO 63146
• O'Fallon MO - 3995 Crusher Dr, O'Fallon, MO 63368
• Richmond Heights - 1200 S Brentwood Blvd, Richmond Heights, MO 63117
• Shrewsbury - 7201 Watson Rd, Shrewsbury, MO 63119
• Town and Country - 388 Lamp & Lantern Village, Chesterfield, MO 63017

While completing the L2L® training program, Waterway Managers have a variety of responsibilities running the store:

Provide excellent customer service:

• Lead by example in delivering outstanding customer service. Positively and enthusiastically greet customers, identify needs, and sell car wash services, memberships, and other services.
• Identify, address, and correct any customer concern or dissatisfaction.
• Build customer satisfaction, repeat business, and loyalty through delivery of great service and a positive customer experience.
• Effectively manage daily operations, lead and manage team to meet customer expectations.
• Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to:
  Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.

Manage daily operations:

• Coordinate daily store production through planning and execution. Staff store based on forecasted business needs and adjust in response to changes in demand.
• Ensure store is opened and staffed correctly. When closing, ensure that all closing procedures are followed, and all assets are adequately secured.
• Maintain high service standards by managing quality and customer service standards. Perform quality checks to verify results, coach…