Director of Operations

Fenton, Missouri, United States of America

Guardian of the Heartland, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Fenton, Missouri.

We are reimagining medication management and transforming care. Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs.

M-F 8am-8pm;
Rotating weekends Sat. and Sun. 12pm-5pm. On call rotation 1x/month.

• Work Ethic/Integrity – intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines while maintaining strong team orientation
• Relational – ability to build relationships with business unit management and become “trusted advisor”
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

• Ensure all prescriptions are input, filled and dispensed accurately, timely and within budget
• Maintain appropriate staffing levels to ensure operation runs smoothly within budget
• Ensure operations are conducted in line with all state & federal regulations
• Develop supervisory staff, provide input and directions as needed
• Ensure operations has appropriate licensed coverage as required by Board of Pharmacy; develop schedule for coverage weekly/monthly
• Identify and evaluate technology which has potential to improve efficiency in operations
• Oversee workflow; identify problem areas and implement process improvements
• Work with Director, Finance & Administration and Technician Supervisor to ensure prior authorization/refills are handled in a manner that minimizes uncollected revenue; implement processes and retrain as necessary
• Contribute to production by working as a Pharmacist as required
• Liaison with President to resolve conflicting priorities (budget vs. level of service, etc.)
• May oversee purchasing for operations, including drugs and all supplies required, and manage inventory to plan
• Occasional customer relations duties as assigned
• Work with President/customer service to resolve all service issues in a timely manner to ensure the highest level of customer satisfaction
• Work with President/customer service to ensure that new business is on boarded smoothly and efficiently
• Other essential functions and duties may be assigned as needed

• Bachelor's Degree (Pharmacy) or Pharm
  
  D. strongly preferred
• State Pharmacist license without restrictions, as applicable

• 5+ years of Director/Manager of Pharmacy Operations experience; preferably LTC experience, but will consider comparable experience in other practice settings
• Experience managing multiple functional areas
• Experience in a high-volume pharmacy practice
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

• Requires up to 20% travel, by air and ground
• Ability to work flexible hours

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

• Competitive pay
• 401(k) with company match

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

• Paid holidays and…