Manager, Management

POSITION TITLE:

Manager
STATUS:
Exempt
DEPARTMENT: 5231 - Shop Goodwill

REPORTS TO:

Vice President of Donated Goods
SAFETY SENSITIVE: HIGH – Position is subject to pre-employment physical and, drug & alcohol screening.

The salary for this position is $72,800 per year

The  Manager is responsible for all facets of cyber operations including financial performance, personnel management, collections, processing, loss control while ensuring maximum profitability and efficiency and a positive image of GIRE in the community. The  Manager is expected to maintain an active presence in Shop Goodwill during scheduled hours of operation and will travel across the Goodwill ~ Redwood Empire service area as directed.

Shop Goodwill staff

• Own and drive Shop Goodwill revenue performance, ensuring achievement of financial targets and revenue growth
• Utilize data analytics to understand variances and progress of KPIs. Responsible for ensuring that all reporting of sales and production data is delivered timely to the appropriate stakeholders
• Ensure internal and external policies, procedures and standards are met
• Implement and maintain procedures to maximize efficiency in production, sales, customer service and receipt of store donations with a focus on continuous improvement
• Consistently deliver high-quality customer service, resolving all customer issues in a satisfactory and timely manner
• Manage end-to-end processes required for online sales and shipping, including maintaining relationships with external partners and vendors.

• Manage the front-end website experience, category strategy, landing pages, product assortment, pricing, and overall merchandising mix
• Ensure that safety standards are met

• Provide training and effective communication to store management to maximize the quality of donated goods being sent to cyber store
• Maintain a team-oriented environment. Manage Shop Goodwill team within Goodwill guiding principles
• Create accountability through training and development of all employees on job responsibilities, work habits, and policies and procedures of GIRE.

• Ensure that all department administrative functions are carried out timely and efficiently
• Identify and communicate recommendations to improve user experience, sales conversion, and opportunities for revenue growth.

• Back up any position in the department as needed to accomplish goals.
• Engage in professional development.
• Assume responsibility in an emergency event.
• Actively participate in all trainings and meetings
• Respond to facility needs outside regular business hours (e.g. alarm calls, emergencies, etc.)
• Present yourself and GIRE positively and professionally at all times.
• Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Perform other job-related duties as assigned by management

• High School diploma required; post-secondary education with an emphasis in Business preferred.
• 3 years of proven management experience in an increasingly responsible supervisory/management position, management experience in an online sales environment is preferred.
• Ability to demonstrate growth of business and process improvement
• Valid CA Class C Driver’s License and proof of personal auto insurance
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position
• Computer skills in Word, Excel, and Outlook at proficient level
• Superior organizational and general administrative skills
• Developed leadership skills resulting in strong ability to motivate people, instill accountability and achieve results
• Must be able to…