Workforce Absence Team Lead Sr

Workforce Absence Team Lead Sr page is loaded## Workforce Absence Team Lead Sr locations:
West Hills, CAtime type:
Full time posted on:
Posted Todayjob requisition : R78197

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Fortune Best Workplaces in Financial Services & Insurance Workforce Absence Team Lead Sr
** PRIMARY PURPOSE****:
** The Senior Workforce Absence Team Lead is responsible for overseeing the daily operations of examiners and technical staff managing claims across multiple client programs. This role requires strong client-facing capabilities, strategic oversight, and operational excellence to ensure quality, compliance, and efficiency in claims handling. The Senior Workforce Absence Team Lead serves as a liaison between internal teams and clients, providing technical guidance, mentoring staff, and driving continuous improvement across diverse programs.
** ESSENTIAL FUNCTIONS and RESPONSIBILITIES
**** Client Relationship Management
*** Acts as a primary operational contact for clients across multiple programs.
* Leads and participates in client meetings (weekly, monthly, quarterly) to support project initiatives and strategic alignment.
* Maintains proactive communication, manage claim inquiries, and track action items to ensure timely resolution.
* Prepares formal correspondence, summaries, and recommendations to support client needs.
** Team Leadership & Oversight
*** Supervises a team of examiners and/or technical staff, ensuring balanced workloads and high performance.
* Provides technical and jurisdictional guidance, especially on complex or high-exposure claims.
* Monitors claim coding and documentation accuracy; ensure consistent quality across programs.
* Delivers training, mentorship, and performance feedback to support team development.
** Operational Excellence
*** Reviews and analyzes management reports to identify trends and performance gaps.
* Conducts quality audits to ensure compliance with service standards and contractual obligations.
* Oversees claim processes and ensure updates are reflected in client communications and documentation.
* Develops and implements action plans to address operational challenges and improve outcomes.
** Performance Monitoring & Reporting
*** Tracks team performance against KPIs and service guarantees.
* Prepares and presents reports on claims trends, operational metrics, and improvement initiatives.
* Supports stewardship efforts by contributing to client-facing performance reviews and ensuring program alignment.
** ADDITIONAL FUNCTIONS and RESPONSIBILITIES
*** Performs other duties as assigned.
* Travels as required.
** SUPERVISORY RESPONSIBILITIES
*** Provides support, guidance, leadership and motivation to promote maximum performance for two or more colleagues.
* Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
* Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
** QUALIFICATIONS
* *** Education & Licensing
** Bachelor's degree from an accredited college or university preferred.
** Experience
* * Six (6) years of related claim experience or equivalent combination of education and experience required, including at least two (2) years of multi-client claims supervisory experience.
** Skills & Knowledge
*** Proven experience in claims management and team leadership
* Strong client-facing communication and relationship-building skills
* Expertise in jurisdictional and technical claims adjudication
* Analytical mindset with the ability to interpret data and drive performance improvements
* Ability to manage multiple programs with agility and strategic focus
* Excellent oral and written communication skills, including presentation skills
* PC literate, including Microsoft Office products
* Ability to create and complete comprehensive, accurate and constructive written reports
* Ability to work in a team environment
* Ability to meet or exceed Performance Competencies
** WORK ENVIRONMENT
** When applicable and appropriate, consideration will be given to reasonable accommodations.
**…