Senior Manager, Program Delivery

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

The Sr. Manager, Program Delivery is responsible for leading the successful delivery of complex, cross-functional technology programs and projects that drive business value for WWT customers. This role oversees a portfolio of strategic initiatives and is accountable for ensuring excellence in delivery execution, client satisfaction, financial performance and team development. The Sr. Manager serves as a trusted partner to both internal stakeholders and external clients, bridging business goals with technical execution.

You will work closely with delivery teams, sales, solutions and customer stakeholders to ensure alignment, visibility and value throughout the program lifecycle. This role blends strategic leadership with hands-on program management and is pivotal in mentoring project managers and delivery leads across accounts.

• Lead the successful delivery of programs by managing scope, budget, schedule and quality across multiple projects and work streams.
• Ensure adherence to delivery frameworks, methodologies and best practices to drive consistency and excellence.
• Proactively identify and mitigate delivery risks, escalating as necessary to protect outcomes and relationships.
• Build and maintain trusted relationships with clients, from executives to technical leaders, understanding their business goals and aligning delivery accordingly.
• Serve as the point of escalation for program-related concerns, collaborating cross-functionally to resolve issues and maintain customer satisfaction.
• Partner with Sales, Solutions and Account Teams to ensure alignment on customer vision and priorities.
• Oversee financial performance across programs, ensuring profitability, forecasting accuracy and adherence to contract terms.
• Manage change orders, invoicing and budget adjustments in collaboration with internal finance and customer stakeholders.
• Lead and mentor a team of project managers, consultants and technical experts, fostering a culture of collaboration, innovation and excellence.
• Collaborate closely with sales, solution and delivery teams to ensure seamless alignment across the organization.
• Identify talent gaps or needs and support staffing efforts to meet current and upcoming delivery demands.

• Bachelor’s Degree
• A minimum of 10 years' progressive experience leading program managers in a professional service and/or managed services environment
• Experience in a leading consulting firm, overseeing and executing a range of large and complex technical projects for clients from different industries, technologies and regions.
• Demonstrated experience in handling an external client portfolio of complex and transformational projects.
• Outstanding leadership, communication (written, verbal and presentation) and interpersonal skills and the ability to connect with all levels of the organization.
• Experience in working and cooperating with both internal and external cross-functional teams.
• Effective written and verbal communication…