Senior Director, Regional Governance

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

The Sr. Director, Regional Governance is a key leadership role within the services organization, acting as an extension of executive leadership in the field and owning the service-delivery business across a specific region or multiple territories. This individual will provide visionary leadership to multiple regions and drive growth, quality, operational efficiency, and transformation within the professional services business while fostering a high-performance culture.

The role includes direct oversight of Directors and Regional Managers, ensuring service excellence and financial optimization.

• Act as an executive escalation point for complex service-delivery challenges and strategic decision-making.
• Spearhead the development and implementation of a global engineering strategy that aligns with the company's overall business objectives.
• Represent the region in executive meetings, providing insights on risk management, forecasting, and strategic planning.
• Own and optimize the regional Professional Services P&L, ensuring profitability and sound financial investment strategies.
• Oversee financial performance, including utilization rates, project margins, and variance management.
• Monitor and report financial risks, issues, and key performance metrics to senior leadership, taking proactive measures to protect gross profit and enhance service value.
• Partner with sales, customer success, and business development teams to align service offerings with client needs and market trends.
• Contribute to the development of go-to-market (GTM) strategies, service offerings, and competitive positioning.
• Ensure sales and delivery teams are well-versed in service value propositions, capabilities, and success stories, leveraging a train-the-trainer approach.
• Present regional service portfolio performance in internal and external forums, including analyst engagements.
• Drive a culture of continuous improvement by collecting and acting on client feedback to enhance service delivery.
• Implement and monitor key performance indicators (KPIs) to assess service quality and customer satisfaction.
• Provide oversight on high-risk projects, ensuring compliance with best practices and risk mitigation strategies.
• Lead resolution of complex service-delivery issues and drive customer alignment on strategic initiatives.
• Advocate for regional resource and process improvement needs at the executive level, ensuring alignment with national and global business strategies.

• Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required
• A minimum of 15 years' progressive experience in a related field…