Facilities Supervisor

POSITION:
Facilities Supervisor GAMING LICENSE: MGC Level 2

PROPERTY:
Caruthersville DEPARTMENT:
Facilities

REPORTS TO:
Facilities Manager

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience. The Facilities Supervisor is also responsible for the successful operation and oversight of the Facilities-Maintenance employees on their shift to ensure the property is maintained to the highest possible standard.

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

• Ensure at all times operating principles are being adhered to:
  • Clean – Keep all areas clean and pristine.
  • Safe – Follow all safety policies and procedures.
  • Friendly – Use customer courtesy skills of Company sponsored programs to provide superior guest service.
  • Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
  • Fantastic Value – Effectively manage and ensure an optimum value proposition for our patrons.
• Interact with all guests and team members to positively influence the guest and team member experience. Demonstrate resiliency when faced with difficult situations under all types of business conditions. Work effectively and courteously with fellow team members.
• Responsible for assuring the Facilities Maintenance Department is in compliance with all state regulations, company policies and alcohol controls.
• Adhere to regulatory, departmental and company policies in an ethical manner and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to define situations requiring the attention of supervisory personnel. Seek to resolve all situations in a manner that maintains positive guest relationships.
• Maintains constant awareness of staffing levels monitoring attendance and taking necessary action through progressive disciplinary standards when necessary.
• Responsible for interviewing, hiring and training to maintain adequate staffing.
• Review and manage financial data for the Facilities Department including meeting and reviewing monthly budgets, reviewing P & L and department checkbook information with Department Manager on a weekly basis.
• Monitors and maintains inventory of tools and supplies used in daily maintenance and in the construction of internal projects effectively reducing project and operational expenses.
• Maintain strong communication with venders and internal department managers.
• Evaluate and research new technologies as a means of controlling departmental costs throughout the facilities department.
• Oversees and assures high standards of guest service and works closely with other departments in this regard.
• Responsible to the Facilities Manager for successful performance of assigned duties, ensures projects are completed in a timely and cost efficient manner.
• Communicate with team members ensuring they receive guidance, resources, training and information for superior job performance in the design, development and construction of projects.
• Ensures team members have a thorough understanding of ALL DEPARTMENT policies and procedures relating to proper tool usage, correct lifting techniques, confined space and lockout tag-out procedures.
• Train and provide guidance to all maintenance staff on procedural aspects dealing with all department systems, their operation and maintenance.
• Ensure team members have been trained on emergency procedures and what the departments roll is when…