Assistant General Manager

The Assistant General Manager plays a key role in guiding, supporting, and leading all team members to ensure smooth daily operations and deliver outstanding customer and teammate experiences. Staffing, retention, and morale all fall under this individual's responsibility, in addition to managing business outcomes such as financial performance and customer experience. The Assistant Store Manager will work with the Store Manager to build an understanding of the location's progress and develop a strategic vision for the future and is expected to be a key leader in our operations organization, collaborating with operations leadership, setting strategic goals for operational efficiency and productivity, and owning the execution of our plan relative to our annual budget/goals.

This person start off in training and will transition into the role after ~6 months.

Digs values and promotes a respectful, positive, and professional work environment, and all teammates are expected to adhere to this. This role is a leadership position in the organization and will be critical in developing the culture of Digs. Additio nally, you are accountable for the following:

• Meeting Digs and local Department of Agriculture standards in the cleanliness, maintenance, upkeep, and safety of the facility for our pups, team members, and customers
• Staffing – Supporting the General Manager to always ensure adequate shift coverage, while adhering to scheduling and labor guidelines
• Monitor key performance indicators for operational standards and take action to drive improvements in service delivery
• M aintain Digs' focus of "Treat our Pup Parents like Family" by upholding excellent customer service metrics such as 1 Net Promoter Score and customer feedback on Google and social media

• Feels accountable for the profit & Loss (P&L) of the location by partnering with the General Manager to ensure alignment with budget goals, specifically in areas such as labor, maintenance, cost of goods, and other controllable expenses
• Analyze past, present, and future operating performance against budget and goals, and collaborates with the General Mana ger to formulate a plan to address misses as necessary
• Devise strategies to ensure program growth by identifying and implementing process improvements that maximize output and minimize costs. Thinks and acts like an owner

• Build mutually beneficial relationships with local vet hospitals, rescues, shelters, local businesses, local contractors, and local Department of Agriculture representatives
• Support the execution of Digs, marketing plans, and implement local market plans, such as community events and B2B outreach
• Achieve location goals for new customer acquisition and engagement, with measurables such as Meet and Greets and Net New Customers

• Supports the General Manager in managing a team 5-20+ direct reports by assisting with the full employee life cycle from hiring and onboarding to training, performance management, and professional development
• Learns how to support a team and ensure that every team member has the tools, training, and support they need to succeed in their roles.
• Leverages all available resources at Digs to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

These qualifications and experiences help ensure that an Assistant General Manager can maintain high standards of care and safety, create a welcoming environment for pets and owners, and lead a team dedicated to excellent pet care and customer service. You're right for this role if you can demonstrate competencies in the following areas:

• Ability to be on-site 5 days per week and be available to support the team at all times

• Prior experience working with animals in a professional setting and familiarity with animal behavior, handling, and basic health needs
• Pet First Aid and Safety: ability to recognize signs of distress or illness in animals and manage minor injuries or emergencies. Certification in pet CPR and first aid is not required, but it is a nice-to-have
• Knowledge of health and sanitation standards for animals, including facility cleanliness and hygiene practices to prevent disease spread

• Experience training and supervis ing staff, particularly in animal handling, safety, and customer service
• Ability to motivate and lead a team, with…