EVP, Operations

The EVP, Operations is the senior operational leader responsible for enterprise merchandising and retail execution strategy, service delivery, financial performance, workforce capability, client outcomes, and continuous improvement. The role establishes scalable operating standards; aligns field, client, commercial, finance, human resources, technology, analytics, and shared-services partners; and ensures that programs are delivered safely, consistently, profitably, and in accordance with client and retailer requirements.

The executive translates enterprise strategy into operating plans, governance, performance measures, resource decisions, and leadership routines. The position has accountability for operational effectiveness and assigned profit-and-loss results and builds a high-performing leadership team capable of supporting growth, integration, and changing retailer and client needs.

The EVP has enterprise accountability for the National Logistics Distribution Center (NLDC), Operations Support Center (OSC), Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology. The role integrates these functions into one operating system that connects workforce readiness, operational support, technology, logistics, governance, commercial priorities, and in-store execution.

• Develop and execute the enterprise operations strategy in alignment with corporate growth, client, financial, and people priorities.

• Establish a scalable operating model, decision rights, governance, and leadership routines across merchandising and retail execution operations.

• Translate strategic priorities into annual and multi-year operating plans, resource requirements, performance measures, and accountable owners.

• Identify operational risks, capacity constraints, and growth opportunities; recommend investments, corrective actions, and organizational changes.

• Lead integration and harmonization of processes, systems, roles, and service standards across operating companies, programs, and geographies.

• Provide executive leadership and clear decision rights across NLDC, OSC, Training, Talent Acquisition, Field Execution, 360 Execution/Governance, Sales Operations, and Retail Execution Technology.

• Create an integrated operating system that connects demand planning, recruiting, onboarding, training, job build, logistics, field deployment, execution validation, reporting, issue resolution, and continuous improvement.

• Establish enterprise service-level agreements, handoffs, escalation paths, performance measures, and governance routines across all assigned functions.

• Align functional roadmaps, budgets, capacity plans, technology investments, and talent strategies to enterprise priorities and client commitments.

• Oversee recurring merchandising, resets, remodels, new-store openings, surveys, promotional execution, product placement, and other in-store service programs within the assigned portfolio.

• Establish enterprise standards for quality, safety, compliance, productivity, reporting, escalation, and issue resolution.

• Ensure field execution aligns with approved client objectives, retailer requirements, planograms, service schedules, and program specifications.

• Drive improvements in product availability, speed to shelf, display and promotional compliance, data accuracy, and quality of execution.

• Create mechanisms to identify execution gaps, address root causes, share best practices, and sustain corrective actions.

• Oversee enterprise field execution through consistent planning, deployment, validation, recovery, and…