Business Manager Job English Town Missouri USA,Management

About the position Responsibilities

Lead Daily Operations:
Oversee all aspects of clinic operations, ensuring seamless functionality and exceptional service delivery to members and guests.
Drive Sales and Membership Growth:
Implement strategies to increase membership sales and retail product revenue, collaborating with the franchise owner to set and monitor performance goals.
Manage Financial Transactions:
Handle bank deposits, monitor financial performance, and ensure accuracy in all financial records.
Oversee Inventory Management:
Maintain optimal inventory levels, placing orders as needed to ensure product availability without overstocking.
Ensure Compliance:
Guarantee adherence to all local, state, and federal regulations, including labor laws and licensing requirements for massage therapists and estheticians.
Resolve Customer Issues:
Address and resolve customer concerns promptly, maintaining a safe and therapeutic environment for all clients.
Develop and Train Staff:
Recruit, train, and mentor a team of professionals, conducting regular performance evaluations and providing ongoing coaching to promote professional growth.
Schedule Management:
Create and manage staff schedules to ensure adequate coverage during all business hours, adjusting as necessary to meet operational needs.
Foster Workplace Culture:
Cultivate a positive and inclusive work environment that aligns with Massage Envy's core values of optimism, gratitude, excellence, consistency, and empathy.

Requirements

Proven Leadership

Experience:

Minimum of 3 years in a senior management role within a high-volume, service-oriented business, such as retail, spa, wellness, or hospitality.
Operational Excellence:
Demonstrated ability to oversee daily operations, including staff management, scheduling, inventory control, and compliance with company policies and procedures.
Financial Acumen:
Experience in managing budgets, analyzing profit and loss statements, and implementing strategies to achieve financial targets.
Team Development: A track record of recruiting, training, and mentoring a diverse team, fostering a positive and productive work environment.
Customer Focus:
Strong commitment to delivering exceptional customer service, with the ability to resolve issues effectively and maintain high client satisfaction.
Strategic Thinking:
Ability to set and achieve sales goals, develop marketing initiatives, and drive membership growth.
Adaptability:
Comfortable working in a dynamic environment, with the flexibility to adapt to changing business needs and priorities.

Benefits