Medical Services Supervisor Primary Care

Department: Pediatrics - Primary Care

Employment Type: Full Time

Location: Columbia - East Broadway

Compensation: $31.00 - $35.00 / hour

Lead with purpose—guide a high-performing care team while staying connected to meaningful patient care.

Full-time, benefit eligible position. Monday - Friday 7:30am-4:30pm.

The Medical Services Supervisor provides day-to-day leadership and coordination of primary care clinical support services, ensuring efficient operations and high-quality patient care. This role oversees Medical Assistants, Patient Care Specialists, Medical Schedulers, and Clinic Nursing staff, while also stepping into direct patient care as needed. In partnership with Primary Care leadership, this position also leads key projects that strengthen service delivery and support positive health outcomes across the communities we serve.

This is a great opportunity for someone who enjoys balancing leadership with hands‑on clinical work and is passionate about building strong teams, improving processes, and supporting accessible, high‑quality care in a mission-driven environment.

• Supervise and support clinical support staff, including scheduling, performance management, and professional development
• Maintain smooth daily clinic operations, ensuring quality, efficiency, and excellent patient experience
• Provide direct patient care as needed, including clinical support and patient education
• Oversee clinical workflows such as scheduling, triage, prior authorizations, and follow-up coordination
• Ensure compliance with regulatory, licensing, and accreditation standards (HRSA, NCQA, CARF, etc.)
• Manage lab operations, medication storage, vaccines, and supply inventory in alignment with safety standards
• Collaborate with leadership on program operations, budgeting, and process improvement initiatives
• Lead and participate in quality improvement efforts, including team meetings and performance initiatives
• Support recruitment, onboarding, and training of clinical support staff
• Promote a culture of compassionate, culturally responsive, and patient-centered care

• Practical Nursing Certificate required
• Associates/Bachelor’s degree in nursing preferred
• At least two (2) years’ experience preferred
• LPN with experience in supervision, care management or equivalent considered with approval from Vice President of Primary Care Operations
• Working Knowledge of medical terminology, procedures, and equipment required
• LPN license in Missouri required

• Thrive in a leadership role while still enjoying hands‑on clinical work
• Bring a collaborative, team-first mindset and enjoy mentoring others
• Are highly organized and able to manage multiple priorities in a fast‑paced setting
• Have a strong understanding of clinical operations, compliance, and quality standards
• Communicate clearly and effectively with both staff and patients
• Are passionate about improving access to care and supporting the health and well‑being of underserved communities