Hospital Leader Duty

Position: Hospital Leader on Duty
Location: California
The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

* Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score) and record in the electronic medical record. HLODs will collect thorough patient histories and document the patient visit in the EMRs. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians.
* Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record.
* Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients, maintain and update client/patient records.
* Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician HLOD will maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.
* Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination.
* Training of new staff members and general dissemination of knowledge as required.
* Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.
* Empowered to one task in hospital-Inventory ordering, Scheduling, etc.
* Monitor and assuming the task answering the practice phone and routing calls appropriately
* Schedule appointments, when necessary, from callers or visitors to the practice.
* Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
* Uphold and enforce all  policies of Petco and Vetco Total Care.
* Oversee operations of Hospital and supervise the paraprofessional staff
* Participate in the training of new staff members and general dissemination of knowledge as required.
* Must have leadership capabilities
* Must have excellent written and verbal communication skills
* Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations
* Must have telephone and computer skills
* Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change

Preferred to have at least 1-year previous experience working in a veterinary practice or sufficient experience to ensure excellent performance at the above-listed skills

Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience.

From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.
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