Quality Control Inspector

Job Title

Quality Control Inspector

The Quality Control Inspector is responsible for real time opening, inspections, disposition and re-wrapping of all  Returns merchandise. The Quality Control Inspector reports issues to the QC Inspection Lead or QC Manager for documentation, and researches customer account comments and information in SAP and RP. This role supports the QC Inspection Lead or QC Manager to ensure all End of Day (EOD) tasks are completed.

Other responsibilities include:

• Confirm systemic resting location of merchandise and note lock code.
• Confirm systemic reason code of merchandise to aid in disposition.
• Use  Report to gain additional systemic information to aid in disposition.
• Using documented opening procedure, open packaging and inspect merchandise.
• Using all available systemic information and physical condition of merchandise, disposition to RTS, CLR, TRASH, REPAIR.
• Using documented opening and re-wrap procedure, fully package and secure merchandise for handling.
• Systemically relocate merchandise to new appropriate location.
• Take digital photos to support reporting measure within Return/QC department.
• Material Handling merchandise to and from floor location throughout shift as needed.
• Communicate with Returns/QC Lead and other Returns management staff to identify issues.
• Recognize trends and patterns in merchandise damages and report to Lead.
• All other duties as assigned.

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

To excel in this role, you will need to demonstrate strengths in the following skill areas:

• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• General knowledge of warehouse/distribution center operations.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Windows Applications including Word, Excel and Outlook.
• Exceptional attention to detail and focus on accuracy.
• Ability to quickly recognize and diagnose trends and patterns in product damages and location of damages.

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

• Starting hourly pay at $17.00 - $19.00/hour (Based on experience).

$17.00 - $19.00/hour (Based on experience).

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development:
  Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun-guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and…