Quality Assurance & Training Specialist Business Insurance

Quality Assurance & Training Specialist – Business Insurance

Join Marsh McLennan Agency (MMA) as a Quality Assurance & Training Specialist on the Business Insurance team. You’ll serve as a consultant, educator, and facilitator focused on agency management systems and workflow development.

Your responsibilities include auditing policies and procedures, communicating audit results, developing workflows, coordinating training programs, and maintaining training materials and quality assurance documentation.

• High school diploma or GED required;
  Bachelor’s degree or similar work experience preferred
• Strong knowledge of insurance industry practices and agency operations
• Ability to read and interpret documents such as renewal applications and procedures manuals
• Excellent communication skills to engage with managers, clients, and colleagues professionally
• Ability to apply technical knowledge with minimal guidance and handle multiple priorities in a fast-paced environment
• Detail oriented with a strong focus on accuracy
• Strong organizational skills and ability to meet deadlines consistently
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint, including advanced functions like Vlookup, Macros, and Pivot tables
• Experience with industry-specific software (EPIC) preferred

• Experience in quality assurance or training roles within insurance or related industries
• Ability to advocate for change and promote adoption effectively

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Referrals increase your chances of interviewing at Marsh McLennan Agency by 2x.

• Associate

• Full-time

• Project Management, General Business, and Management

• Insurance

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.