Quality Assurance Supervisor

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Full Time Maryland Heights, MO, US

2 days ago Requisition

OVERVIEW:The Quality Assurance Supervisor is responsible for supervising Quality Inspectors and ensuring that all daily responsibilities are completed per our procedures and company priorities. They are also responsible for carrying out and supporting the complaint and customer feedback, nonconforming product, and vendor evaluation processes, and assists with CAPAs, internal audits, and other Quality responsibilities. This role will work closely with other departments including Procurement, Engineering, and Production to ensure product and process requirements are being met and optimized.

Exceptional communication skills and the ability to work well with others will be critical to success within this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervising Quality Inspectors and ensuring all responsibilities are completed on schedule
  • Establishing priorities for complaint investigations and overseeing that they are conducted, documented, and communicated internally as required
  • Monitoring incoming product and ensuring that urgent inspections are conducted immediately
  • Managing employee schedules so that no responsibilities go without coverage when needed
  • Delegating tasks as they arise based on skill and availability
  • Reviewing employee performance and addressing any personnel issues identified
• Coordinating complaint investigations according to priorities set by the Quality Systems Manager, and ensuring they are conducted, documented, and communicated internally as required.
  • Reviewing and approving complaint and feedback receipt documentation
  • Overseeing that customer returns are received in and delegated appropriately
  • Identifying and escalating potentially reportable events, communicating incident information to the Quality Systems Manager and Director of Quality, and supporting the submission of regulatory reports as required
  • Ensuring complaint investigations are completed in a timely manner and that root cause analysis is performed and documented per our procedures
  • Working with other departments as needed to facilitate successful resolutions for customers
  • Confirming returned product has been dispositioned appropriately per our procedures
  • Supporting risk analyses, including identifying new potential or realized failure modes and updating Failure Mode and Effects Analysis (FMEA)
• Lead and support root cause investigations for product complaints, nonconformances, and quality issues, utilizing structured problem-solving and root cause analysis methodologies.
• Working with Operations to identify process failures and/or potential improvements
  • Conducting regular Production audits to confirm quality checks are being performed as specified
  • Reviewing work instructions to ensure they are accurate and being followed
  • Assessing processes to identify potential improvements to quality and efficiency
• Managing nonconforming product process
  • Coordinating and documenting vendor returns and product reworks
  • Ensuring product is dispositioned and nonconformance reports are closed in a timely manner
• Evaluating trends from complaints, nonconformities, and customer feedback and assisting with the implementation of appropriate corrective actions
• Overseeing vendor approval, evaluation, and monitoring to ensure product conformity
  • Reviewing qualifications of new vendors and maintaining vendor log and documentation
  • Conducting vendor evaluations including, as needed, vendor audits and corrective actions
• Supporting various Quality processes such as corrective/preventive actions and internal audits
• Conducting process and software validations as required
• Working with Engineering on ad-hoc projects such as documentation and drawing reviews, product testing, temporary deviations, and implementing change orders
• Facilitating continuous improvement projects and acting as support to meeting various company goals
• Additional duties as requested or required

SUPERVISORY RESPONSIBILITIES:

• This position has supervisory responsibilities.

COMPETENCIES:

• Exceptional communication skills and the ability to both write and speak clearly and effectively
• Comfortable with and capable of communicating successfully with internal and external customers
• Excellent time management skills and the ability to balance multiple responsibilities
• High level of initiative to complete tasks…