Area Manager, Retail Retail & Store Manager

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This range is provided by Sur La Table. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$95,000.00/yr - $/yr

Location:
Northern California/Washington/San Francisco Market

• Ensures customer service standards are consistently met across the assigned stores.
• Creates an environment where employees are informed and capable by directing and following up on training initiatives for the assigned stores.
• Stays informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
• Models and follows up to ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively, maintained, and consistently followed area wide.
• Maintains an active performance development process. Provides coaching in the moment and performance feedback to managers and associates using the appropriate levels of direction and support. Conducts formal performance reviews.
• Proactively manages area staffing levels according to retail and culinary census and fluctuations in seasonal business needs, and ensures all locations are fully staffed.
• Analyzes and delivers sales results and metrics. Develops and implements plans to drive topline sales, profitability, and culinary revenue.
• Is accountable for the accuracy and integrity of employee information including, but not limited to, requisition data, personal data, and payroll.
• Manages the complete operations of the assigned stores. Is accountable for store operations, scheduling, visual presentation, and merchandise stock levels to ensure area is optimized to meet retail & culinary objectives.
• Ensures adherence to applicable employment laws, including but not limited to, wage and hour, and workplace safety and health. Accurately records time worked according to SLT policy.
• Appropriately partners with District Manager, HQ Retail Operations, Human Resources, and other departments as needed or necessary.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and District Manager.
• Additional responsibilities as assigned by District Manager and the Director of stores.

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the workplace coaching and directing General Managers and Store Managers and/or coaching employees on selling skills.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch to demonstrate and retrieve.
• Ability to work a varied schedule including nights and weekends as business dictates.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
• Ability to travel up to 75% of the time including overnights.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 35 lbs.

• 5-7 Years of progressively responsible retail management experience.
• Experience in Multi-Unit management preferred.
• Proven ability to build effective teams and motivate employees.
• Proven ability to drive sales.
• Proven financial skills and business acumen.
• Functional knowledge of POS systems.
• Familiarity with MS Office Suite (Word, Excel, Outlook).
• May require Valid Food Handlers and/or Food Manager Certification.
• Customer Focus
• Motivates and Inspires Others
• Solves Problems and Uses Good Judgement
• Planning and prioritizing
• Drives Results
• Communicates Effectively
• Hires and Develops Great People

• Medical insurance
• Vision insurance
• 401(k)

Mid-Senior level

Contract

Sales and Business Development

Retail

Retail

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.