Lead Supervisor Tsawwassen Mills - Tsawwassen Mills, BC, CA

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual demonstrates exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standard. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Reports to: Store Manager

• Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics; being results driven through team selling and through selling to multiple customers
• Productivity Management: holds sales team accountable for personal sales
• Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
• Builds credibility and trust with team; as well with customers - serving as a personal fashion advisor to deliver business results
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s Guide to Style
• Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
• Sensitive to customer and team’s needs and tailors approach by reading cues
• Solution-oriented and forward thinking in resolving customer issues; partnering with Store Manager(s) and/or District Manager when appropriate
• Develops both self and individual product knowledge skills and remains aware of current collections
• Understands the positive sales impact staffing has on the business; recruits accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools; delegates and empowers others to challenge individual growth
• Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and performance development
• Regularly provides feedback to others; coaching performance to a higher standard; providing feedback to Store Manager(s) and Assistant Store Manager(s)

• Manages daily operational tasks according to Coach standards; switching gears based on the needs of the business both seamlessly and pro-actively
• Demonstrates strong business acumen
• Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintaining a calm and professional demeanor
• Maintains interior and exterior upkeep of the building with partnership from the corporate office
• Understands and uses all retail systems and reporting tools to make informed decisions; taking appropriate partners, as necessary
• Adheres to all retail policies and procedures including POS and Operations procedures
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goals
• Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
• Ensures all daily tasks are completed without negatively impacting service of Coach standards
• Drive for Results:
  Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
• Customer Focus:
  Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with…