Store Operations Lead - Customer Excellence

We're looking for an enthusiastic and detail-oriented Assistant Manager to join our team in Blackjack, United States. In this pivotal role, you will drive operational excellence while fostering a positive, customer-focused environment. As an Assistant Manager, you will support the management team in delivering exceptional service and ensuring smooth daily operations that exceed customer expectations.

• Efficiently manage and oversee daily store operations during assigned shifts, ensuring all procedures are followed with precision
• Provide assertive yet supportive leadership and guidance to team members, fostering a collaborative and inclusive work environment
• Interact professionally with customers and employees, addressing concerns with empathy and maintaining high satisfaction levels
• Handle financial transactions, manage cash operations accurately, and maintain transparent financial records
• Answer phone calls and process customer orders promptly and courteously, demonstrating exceptional customer service
• Maintain store cleanliness, organization, and visual standards to meet company requirements and create an inviting atmosphere
• Assist in training, onboarding, and supervising team members to ensure consistent, high-quality service delivery
• Collaborate with the management team to analyze performance metrics and implement innovative strategies for improving store performance
• Ensure compliance with company policies, procedures, and food safety regulations at all times
• Contribute to creating a customer-focused atmosphere that drives repeat business and builds brand loyalty
• Manage staff scheduling and coordinate team activities to optimize operational efficiency
• Monitor inventory levels and communicate stock needs to maintain adequate supplies
• Proven leadership skills and demonstrated ability to motivate and inspire team members
• Strong math and analytical problem-solving abilities for effective decision-making
• Excellent communication and interpersonal skills with the ability to connect with diverse audiences
• Detail-oriented mindset with a commitment to accuracy in all tasks and responsibilities
• Exceptional time management and organizational skills to juggle multiple priorities
• Customer-focused philosophy with a genuine commitment to providing exceptional service
• Proficiency in basic computer skills and point-of-sale (POS) systems
• Physical ability to lift up to 25 pounds regularly and stand for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed
• Conflict resolution and problem-solving capabilities in fast-paced environments
• Budget management and financial acumen for cash handling and financial oversight
• Knowledge of food safety regulations and compliance standards
• Inventory management experience and understanding of stock control procedures
• High school diploma or equivalent (preferred)
• Previous experience in food service, retail management, or related supervisory roles (preferred)

All your information will be kept confidential according to EEO guidelines.

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