Sales Administrator

Agri Spray Drones

Agri Spray Drones is a leader in agricultural drone technology, providing farmers with innovative solutions that improve efficiency, productivity, and profitability. We are seeking a Sales Administrator to serve as the critical link between our customers, dealer network, and sales team. This role requires a customer-focused professional with exceptional organizational skills and the ability to manage multiple priorities while delivering outstanding service that drives sales growth and dealer satisfaction.

• You are responsible for answering the sales line calls within 30 seconds of the phone ringing, creating positive first impressions that support our customer-first culture.
• You are responsible for conducting relationship-building conversations with every caller, documenting customer needs and preferences to ensure appropriate follow-up and maximize conversion opportunities.
• You are responsible for accurately routing 100% of potential customers to the appropriate regional dealer within 24 hours, or managing direct sales when no local dealer exists, ensuring no sales opportunities are lost.
• You are responsible for processing and distributing all marketing-generated leads to the correct dealer or Key Account Manager within 2 hours of receipt, maintaining accurate lead tracking.

• You are responsible for supporting Key Account Managers with dealer administrative tasks, ensuring requests are completed within 24-48 hours to maintain dealer satisfaction and operational efficiency.
• You are responsible for assisting with the onboarding of new dealers within 5 business days when requested by creating accurate dealer accounts in Shopify and Streamlined, applying correct system tags, and updating the dealer map with verified contact information.
• You are responsible for assisting with dealer information including territories, contact details, and system access is current and correctly configured.

• You are responsible for providing proactive communication to leadership and team members regarding task progress, issues, and opportunities within 4 hours of identification during business hours.
• You are responsible for maintaining lead status updates and dealer onboarding progress reports, ensuring all stakeholders have current information to support customer service and sales objectives.
• You are responsible for serving as a reliable communication bridge between customers, dealers, and internal teams, ensuring information flows efficiently to prevent service delays or missed opportunities.

• High school diploma or equivalent required;
  Associate's degree preferred
• 1-3 years of customer service or administrative experience
• Experience with CRM systems (Shopify, Hub Spot, or similar platforms)
• Proficient in Microsoft Office Suite (Excel, Word, Outlook)
• Excellent written and verbal communication skills with professional telephone etiquette

• Strong customer service orientation with ability to build rapport and handle diverse personalities
• Detail-oriented with high accuracy in data entry and record keeping
• Exceptional multi-tasking and time management skills to meet deadlines and manage priorities
• Problem-solving capabilities and ability to think quickly to find customer solutions
• Comfortable with technology and learning new systems

• Self-motivated with strong work ethic and ability to work independently
• Positive, professional demeanor and adaptable to fast-paced environment
• Experience in agricultural, equipment, or B2B sales environments
• Familiarity with dealer/distributor networks or agricultural industry knowledge
• Team collaboration skills and reliable communication with internal stakeholders