Customer Solutions Specialist; Telecom Account Manager

Customer Solutions Specialist (Telecom Account Manager)

Join to apply for the Customer Solutions Specialist (Telecom Account Manager) role at Electro Rent

As a Customer Solutions Specialist
, you will play a critical role in supporting sales success by providing commercial, administrative, and operational support across the entire sales cycle. You will manage inbound customer inquiries, coordinate internal sales processes, and handle transactional business to drive customer satisfaction and revenue growth.

This is a dynamic, high-visibility position combining inside sales activity with operational support. You will act as a vital bridge between customers, field sales, and internal teams, helping maximize opportunities in assigned accounts and territories.

• Support inside and/or outside sales teams by coordinating quotes, proposals, order processing, and internal workflows from initial inquiry through delivery.
• Manage inbound inquiries from existing and potential customers, ensuring professional and timely responses.
• Promote Electro Rent’s value proposition to new and existing customers to create near‑term rental and sales opportunities.
• Coordinate with inside and/or outside sales teams to transition qualified opportunities for order closure.
• Track and update sales activities, opportunities, and customer interactions in  to ensure accurate sales funnel management and forecasting.
• Support inside and/or field sales by preparing quotes, updating CRM records, and coordinating documentation for contracts and proposals.
• Maintain high‑level customer interaction to handle transactional business, repeat inquiries, and routine support, ensuring customer satisfaction and continuity.

• 2+ years of experience in inside sales, sales development, sales support, or customer service, ideally in a technical or B2B environment.
• Strong communication skills with confidence engaging internal stakeholders and external customers over the phone, via email, and in virtual meetings.
• Highly organized with the ability to manage multiple tasks, prioritize effectively, and pay attention to detail.
• Proactive approach to outbound calling and lead generation.
• Proficiency with CRM systems (e.g., Salesforce) and MS Office tools.
• Ability to navigate Linked In for prospecting and researching target customers.
• A customer‑first mindset with the ability to work collaboratively within a team environment.

• Number of qualified leads generated and successfully transitioned to the sales team.
• Timeliness and accuracy of customer follow‑up and CRM updates.
• Contribution to pipeline health and opportunity progression in Salesforce.
• Customer satisfaction with responsiveness and support quality.

None

$130,000 to $155,000 on target earnings (OTE) combined base and commissions 60/40 first year DOE

Mid‑Senior level

Full‑time

Telecommunications

• Medical insurance
• Vision insurance
• Tuition assistance
• 401(k)

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