Sales Associate III

Job Overview

Sales Associate at Coach – a global fashion house in Rosemont, IL.

• Provide a personalized customer experience, upholding Coach's Service and Selling Models.
• Build and maintain on‑going customer relationships and clienteling strategies.
• Use Coach’s tools and technology to support relationship building.
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships.
• Cross‑sell and encourage product add‑ons that meet customers’ needs.
• Follow up with customers to influence/close sales.
• Maintain a clean, organized sales floor and backroom; comply with visual merchandising standards.
• Process transactions, returns and exchanges using POS systems.
• Assume daily operational tasks including cash wrap duties and inventory replenishment.
• Collaborate with management to create short‑ and long‑term strategies to achieve personal metrics.
• Represent Coach as a brand ambassador and demonstrate Coach’s Selling and Service expectations.
• Adapt techniques to support overall store financial results.
• Maintain a professional demeanor and foster teamwork.

• 1–3 years of sales experience in a luxury retail environment.
• High school diploma or equivalent; college degree preferred.
• Knowledge of current fashion trends and competition.
• Basic computer skills – use of iPad/laptop, Mobile POS and Internet.
• Experience with cash register systems and walkie‑talkie communication.
• Physical ability to lift up to 25 lb routinely and up to 50 lb occasionally; ability to bend, kneel and climb.
• Strong interpersonal skills and a customer‑focused attitude.
• Adaptability to fast‑paced work and changing priorities.
• Flexibility to work evenings, weekends, holidays and high‑traffic periods.

• Drive for Results – exceed goals and persistently pursue outcomes.
• Customer Focus – build trust and meet customer expectations.
• Creativity – generate new ideas and solve problems.
• Interpersonal Savvy – build rapport with all stakeholders.
• Learning on The Fly – quickly acquire new knowledge and apply it.
• Perseverance – persist through setbacks.
• Dealing with Ambiguity – act effectively without a complete picture.

• Base pay range: $15.00–$19.50 per hour.
• Health benefits (medical, dental, vision), life and disability insurance.
• 401(k) plan and paid time off for wellness and vacation.
• Eligible for product discounts and incentive compensation.

Coach and Tapestry, Inc. are equal‑opportunity employers. All employment decisions are based on qualifications and are free from discrimination.