Inside Sales Rep - Power Systems

Overview

Quinn Company, your local Caterpillar store, is hiring a Inside Sales Rep in City of Industry, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The Inside Sales Rep. will be responsible for selling Caterpillar Parts, Service and Insurance Product Sales to drive the enhancement of customer service satisfaction, maintain & build our customer base, provide professional service standards for business follow up, acquire subsequent service lead generation, & provide timely quotations to leverage increased financial success.

Wages

This position offers an hourly wage plus commission with an estimated annual salary range of $70,000 to $90,000

Responsibilities

Essential duties and responsibilities of an Inside Sales Rep. include the following. Other duties may be assigned or changed based upon managements needs.

• Working directly with service supervisors, technicians, and Coordinators for the purpose of identifying turn around timeline requirements, leveraging additional up sell opportunities, driving the sale, & scheduling of repairs & pm’s; while promoting customer satisfaction through a highly informed customer to create future loyalty.
• Review all written reports & photographic documentation to ensure a solid quotation. You will employ methods such as; expert quote assistance, job walks, delegation of quoting a specific scope of work through an internal or external vendor in order to provide a fully documented parts list & service execution plan prior scheduled event.
• Provide influence to customer for all service technician recommendations reported by a Technicians, managing representative, or as a result of being reported under a CSA inspection or service event.
• Promote up sell opportunities for Advanced Electrical Services (Engineering Services) bundled into CSA’s contracts
• Solicits opportunities for private or government bid packages
• Identify & pursue additional business opportunities by creating new or utilizing existing exception reports such as; new customer account number report, inactive CSA’s, expiring ESC’s, expiring factory warranty, PIP & Safety letter completion report, DBS equipment population list, IMACS new product sales list.
• Investigate/resolve customer service issues communicated by the customer when assigned by management.
• Interface as service liaison between customers, service technicians, supervisors, & sales representatives to culminate a team effort.
• Work with technical quoter(s), management, & expert company resources to ensure quotes are accurate in materials, labor, and support requirements as requested for assured profitability and customer satisfaction.
• Develop and maintain a close positive working relationships, open communication, & personal accountability with all associates; to include, sales, service, parts, engineering, vendors, and all support departments.
• Maintain & strive to enhance your professional knowledge of new products, parts, & services, through personal engagement within manager assigned training lessons or individually selected courses performed online under the factory sponsored Dealer Performance Center (DPC).

Qualifications

Two (2) years related experience and training, or equivalent combination of education and experience. Individual possess background knowledge of the Caterpillar and or competitor product lines within the commercial engine market. Position requires the ability to learn & perform Caterpillar dealer business operations within the Dealer Business System (DBS), TMI, Caterpillar (CWS), Saleslink, & IMACS. Soft skills proficiency within:
Word, Access, Excel,…