Customer Service Representative - Fenton

Position: Customer Service Representative  - Fenton
Location: Fenton

At  Trane Technologies  TM   and through our businesses including  Trane  ®  and  Thermo King  ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and  boldly go.

** Be a part of our mission!**  As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future?

If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. 

** Thrive at work and at home:**  ** **  

+  
** Benefits
* * kick in on  
** DAY ONE
** for you  _and_  your family, including health insurance and holistic wellness programs that include generous incentives
- ** WE DARE TO CARE** !   

+  
** Family building benefits
** include fertility coverage and adoption/surrogacy assistance.   

+  
** 401K*
* ** match
* * up to 6%, plus an additional 2% core contribution = up to  
** 8%
** company contribution.    

+  
** Paid time off,
** including in support of  
** volunteer
* * and  
** parental leave
** needs.      

+ Educational and training opportunities through company programs along with  
** tuition assistance
** and  
** student debt support** .    

+ Learn more about our benefits here () !  

** Where is the work:*
* + On-Site (5 days).

*
* Job Summary:

*
* As a Client Service Representative, you will deliver positive client service experiences and sales solutions to our clients while meeting financial and business goals and objectives. Provides client support and ensures client satisfaction goals are achieved. Supervises account management activities on assigned service accounts. Oversees client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services.  

Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes client support and sales activities at client's facilities.

*
* What you will do:

*
* + Responsible for client satisfaction, retention, and growth for assigned portfolio.

+ Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns.

+ Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.

+ Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.

+ Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.

+ Responsible for facilitation of the Service Linkage program.

+ Attends sales and client support development trainings.

+ Attends sales meetings.

*
* Other Responsibilities:

*
* + Prioritizes workload and client requests to ensure a positive client experience.

+ Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.

+ Communicate and liaise verbally, in writing, and in person with external and internal stakeholders.  For example: clients/suppliers/visitors/enquirers and relevant staff.  Provide accurate information in timely manner.

+ Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

+…