Senior Small Business Relationship Banker; Mandeville Branch

Overview

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Job Description:

At Regions, the Senior Small Business Relationship Banker is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs and meeting those needs by proactively offering appropriate products, services, and guidance to achieve financial goals. This role serves all customers but focuses on small business customers with revenues up to $5MM, including acquiring new customers and deepening existing relationships through checking acquisition, check card, money movement, credit card, merchant services, and lending.

Regions’ mission is to make life better for customers and communities. We seek candidates committed to helping customers reach financial goals by understanding and meeting needs. This role is suitable for candidates with retail or sales experience seeking growth opportunities. The successful candidate should be driven, competitive, and able to work as part of a team to identify customer needs and communicate effectively.

• Achieves individual and branch targets by proactively identifying customer needs and providing advanced guidance about Regions’ solutions, with a focus on small business customers
• Conducts outbound phone calls using generated customer and prospect lead lists to expand relationships and acquire new customers
• Works with the Branch Manager to serve as the primary relationship manager for a portfolio of small business customers with revenues up to $5MM
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Educates customers on emerging technology and digital solutions (mobile, online, ATM) to make banking easier
• Provides a consistent optimal customer experience, including day-to-day branch responsibilities such as greeting customers and processing transactions
• Owns and resolves customer issues
• Refers customers to internal experts when additional financial goals are identified
• Supports team development by serving as a subject matter expert for junior bankers
• Follows bank processes and procedures, adheres to laws and regulations, manages operational risks

This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.

This position is incentive eligible.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to (Use the "Apply for this Job" box below). for more information.

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to work Saturdays as needed
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

• Bachelor’s degree

• Ability to adhere to policies, procedures, and guidelines
• Ability to assist customers with digital banking offerings
• Ability to handle multiple priorities simultaneously
• Ability to provide excellent customer service
• Excellent relationship-building skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong business acumen to assess the needs of small business clients
• Strong verbal, written communication, and organizational skills

Full time

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors…