Healthcare Client Partner; Revenue Cycle Management - RCM

Healthcare Client Partner (Revenue Cycle Management - RCM)

Level: Associate Director

Location:

United States

Travel:
As Required

Employment Type:

Full-Time

Cognizant is seeking an experienced Healthcare Client Partner (RCM) to drive strategic growth, strengthen executive-level client relationships, and lead large-scale Healthcare Revenue Cycle Management (RCM) engagements. This leadership role is responsible for the overall health, growth, profitability, and strategic direction of assigned accounts, with full accountability for account P&L, customer satisfaction, and business expansion.

The ideal candidate will bring deep Healthcare and RCM domain expertise, a strong consulting mindset, exceptional relationship management skills, and a proven track record of delivering profitable growth within IT services, business process services, or management consulting organizations.

• Own end-to-end account management, including revenue growth, profitability, account planning, and client satisfaction.
• Manage and grow a portfolio with annual revenues in excess of $25M-$35M.
• Develop and execute comprehensive account growth strategies, including demand generation, white-space analysis, and investment planning.
• Drive expansion opportunities across existing services and new business pursuits.
• Build, maintain, and strengthen executive relationships at the C-suite and senior leadership levels.
• Serve as a trusted advisor, helping clients navigate business transformation, operational excellence, and technology modernization initiatives.
• Collaborate closely with delivery, operations, finance, product, and service line leadership teams to execute strategic account plans.
• Position Cognizant's Healthcare, RCM, GenAI, digital transformation, platform, and consulting capabilities to address client priorities and business outcomes.
• Lead pipeline development, opportunity qualification, deal shaping, proposal development, and RFP responses.
• Ensure strong delivery governance, operational excellence, and customer success across all engagements.
• Drive innovation-led growth by identifying opportunities to leverage GenAI and automation solutions that deliver measurable client ROI.
• Establish and leverage strategic partnerships and ecosystem alliances to expand client value.
• Mentor and develop sales, client management, and delivery leaders, fostering a high-performance culture.
• Enhance Cognizant's market visibility and thought leadership within the Healthcare and RCM ecosystem.

• Bachelor's degree required.
• Minimum 15 years of experience in client-facing leadership roles within Healthcare, Revenue Cycle Management (RCM), IT Services, Business Process Services, or Management Consulting.
• Demonstrated success managing large strategic accounts with full P&L responsibility.
• Strong experience driving revenue growth, margin improvement, and account expansion.
• Proven ability to build and sustain executive relationships at CXO and CXO-1 levels.
• Experience working with global delivery models and leading geographically distributed teams.
• Strong understanding of Healthcare provider operations and Revenue Cycle Management processes.

• MBA or advanced business degree preferred.
• Deep expertise in Healthcare Revenue Cycle Management, Healthcare Operations, Business Process Services, and Digital Transformation.
• Strong understanding of emerging technologies, including AI, Generative AI, automation, and analytics within the Healthcare domain.
• Proven track record of leading large, complex transformations and consulting engagements.
• Strong executive presence with excellent communication, negotiation, and stakeholder management skills.
• Ability to influence senior business and technology executives and develop long-term strategic partnerships.
• Experience operating successfully within a highly matrixed organization.
• Demonstrated ability to develop account strategies, articulate value propositions, and create compelling client business cases.
• Strong problem-solving, consultative selling, and leadership capabilities.

At Cognizant, you will have the opportunity to work with leading Healthcare organizations, influence transformational initiatives, and shape the future of Revenue Cycle Management through technology, innovation, and strategic partnerships. You will be empowered to drive meaningful business outcomes while contributing to one of the industry's leading Healthcare practices.

Cognizant will only…