Medium Business Account Executive, Service

Account Executive, Employee Service - SMB/Commercial

Overview of the Role:

Salesforce is seeking talented, energetic, quota-carrying sales professionals to help drive the growth of our Employee Service solutions — encompassing both HR Service and IT Service capabilities. The Employee Service Account Executive role focuses on selling our Employee Portal, HR Service Console, Prebuilt Integrations, and ITSM/ITOM capabilities that empower employees and IT teams with the right information, anytime, through a unified, AI-powered platform.

As an Account Executive, you'll formulate and execute a scalable sales strategy within a designated vertical — driving growth by penetrating our existing Salesforce customer base and attracting new customers. This role sits within the Emerging Business organization, contributing to Salesforce's growth in a fast-paced, collaborative, and innovative atmosphere.

• Prospect, generate pipeline, and drive revenue attainment within your designated vertical.
• Develop and execute sales campaigns targeting employee service transformation across HR and IT.
• Engage with stakeholders across HR, IT, and operations to understand business challenges and develop tailored, outcome-based solutions.
• Collaborate with solution engineers, marketing, and customer success teams to deliver a seamless end-to-end client experience.

• 8+ years of quota-carrying enterprise software or technology sales experience, ideally in SaaS, HR Service Management, ITSM, or ITOM.
• Proven experience in solution selling and value-based selling to multiple stakeholders.
• Strong knowledge of ITSM platforms, IT operations, and the ITIL framework.
• Proven ability to navigate complex, multi-stakeholder sales processes with a track record of exceeding sales goals.

• Familiarity with HR tech, employee experience platforms, and HCM systems such as Workday.
• Business acumen to articulate ROI across HR, IT, and operational use cases.
• Knowledge of ITSM tools such as Service Now or Atlassian and employee service solutions.
• Experience will be evaluated based on core competencies for the role, including extracurricular leadership, military experience, volunteer work, and professional experience.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

More details about company benefits can be found at the following link:

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal .

Any employee or potential…