Key Account Support Specialist; Health Clubs

Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, our purpose is to empower people around the world to work out and live healthier lives. As the global workout partner of choice, we collaborate closely with our customers to deliver innovative, high-performance, and reliable fitness solutions wherever people exercise. Guided by a customer-first mindset, teamwork, innovation, and a commitment to excellence, we're looking for a highly organized professional to help support our North America Health Club Key Account team to ensure exceptional service and satisfaction for key clients.

The Key Account Support Specialist blends administrative, customer service, and sales support responsibilities to drive account success and business growth. It’s highly collaborative, involving both internal and external interactions. The position starts with a tactical focus managing daily operations, maintaining accurate records, and supporting quoting and order processes, with opportunities to grow into more strategic and external facing responsibilities. This is a hybrid position based at our Global Support Center in Rosemont, IL (remote M/F;

in-office T/W/Th).

• Maintain accurate franchise and account records in CRM and internal repositories.
• Assist with quoting Life Fitness and Hammer Strength products and services.
• Update orders post-sale and manage product/address changes.
• Provide product details and respond to key account information requests.
• Prepare open order summaries and pull sales data reports.
• Support facility design requests and other account-specific needs.
• Collaborate with Business Support, Order Management, and Key Account Managers to prioritize and complete tasks.

• Serve as a point of contact for internal Key Account Managers, resolving issues and sharing updates.
• Support meetings with agendas, materials, and follow-ups.
• Deliver responsive, professional customer service to strengthen client relationships.

What Life Fitness / Hammer Strength is looking for in our Key Account Support Specialist:

• Bachelor’s degree required.
• 2+ years of experience in sales support, customer service, or account management.
• Experience in fitness, wellness, or related industries preferred.
• Strong communication, organization, and administrative skills.
• Proficiency in Microsoft Office;
  Salesforce and Oracle experience preferred.
• Ability to manage competing priorities and work effectively in a hybrid environment.

At Life Fitness / Hammer Strength,we think customer first,play as one team, andraise the bar on fitness innovation—in the gym and in every corner of our facilities. Wepersevere and get it done, with a clear purpose toinspire each other to live healthier lives.

We encourage you to test your strengths, push your limits, and unleash your potential.

We’ll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we’ll hop on a call to get to know you and your experience and discuss the position in more detail. If it’s not the right opportunity this time, we’ll always let you know.

At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $48,700 - $67,800 annually. This role is categorized as non-exempt and eligible for overtime in accordance with applicable law. The actual salary will vary based on applicant’s education,…