Account Manager

Location: Fenton, MO

Salary: $75,000.00 USD Annually - $85,000.00 USD Annually

Job Type: Full-Time

Work Arrangement: Onsite

Our client is seeking an experienced Account Manager to serve as the primary liaison between the organization and its customers. This role is responsible for building strong client relationships, ensuring customer satisfaction, driving business growth, and coordinating with internal teams to deliver high-quality service and solutions. The ideal candidate is customer-focused, highly organized, and skilled at managing multiple priorities while maintaining exceptional communication with clients and stakeholders.

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain strong client relationships to support customer retention and business growth.
• Partner with internal departments to ensure customer requests, orders, and service needs are addressed effectively.
• Communicate with customers via phone, email, virtual meetings, and in-person visits.
• Resolve customer concerns and escalations while maintaining a high level of customer satisfaction.
• Document customer interactions, business transactions, and account activity within company systems.
• Act as the voice of the customer and advocate for their needs across the organization.
• Analyze customer trends and feedback to identify opportunities for process improvement and revenue growth.
• Track account performance and ensure timely completion of customer requests.
• Travel to customer locations approximately 10% of the time.

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in Account Management, Customer Success, Sales Support, or a related customer-facing role.
• Strong relationship-building and client management skills.
• Excellent verbal and written communication abilities.
• Experience working with Microsoft Office Suite, including Excel, Word, and Outlook.
• Valid driver's license and ability to travel as needed.
• Strong analytical, problem-solving, and organizational skills.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Experience with in the steel, metals, manufacturing, processing, or industrial industries.
• Understanding of sales, marketing, and business administration principles.
• Experience interpreting business data and customer trends to support decision-making.
• Experience working in a distribution, manufacturing, or industrial environment.

• Account Management
• Customer Relationship Management (CRM)
• Customer Service
• Client Retention
• Sales Support
• Business Development
• Relationship Building
• Microsoft Excel
• Microsoft Outlook
• Problem Solving
• Process Improvement
• Data Analysis
• Communication Skills
• Stakeholder Management
• Customer Success

• Excellent listening and communication skills.
• Ability to build trust and credibility with customers and internal stakeholders.
• Strong attention to detail and commitment to customer satisfaction.
• Proven ability to manage multiple priorities and deadlines.
• Professional, solutions-oriented approach to problem-solving.
• Comfortable working independently and collaboratively across teams.

• Competitive compensation package
• Medical, dental, and vision coverage
• Paid time off and company holidays
• 401(k) with company match
• Life and disability insurance
• Career advancement opportunities
• Employee assistance programs
• Additional employee benefit offerings