Quality Customer Service Representative

Customer Service Representative

Sales

Fenton, MO

Customer Service Manager

Exempt

Responsible for developing and managing customer relations with selected accounts and will be responsible for strategic account management including customer service activities.

• Identifies and grows opportunities within territory and collaborate with team to ensure growth attainment
• Identifies accounts where revenues may be shrinking and formulates strategies to retain and grow
• Forecast and track key account metrics
• Identifies business trends
• Conduct reviews of customer feedback to find usage trends and service needs
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Operate as lead point of contact for accounts and assist with high severity requests or issue escalations as needed
• Provide standard technical guidance and troubleshooting advice for assigned product lines
• Build and maintain strong, long-lasting customer relationships
• Act as a liaison between customers and production, effectively managing and aligning expectations with capacity, lead times, and operational priorities

~ Bachelor's degree or equivalent; or 2-4 years of experience related experience and/or training; or equivalent combination of education and experience

• Previous experience using Macola and/or ACT!
• Prior experience working in a manufacturing environment
• Experience in delivering client-focused solutions based on customer needs
• Experience managing multiple projects at a time
• Demonstrated record of success with consistent increase in sales
• Experience negotiation and closing contracts with demonstrated success
• Successfully developed and executed strategic plans resulting in customer focused business proposals and revenue generation meeting the established sales quota
• Customer-focused mindset with proven ability to respond quickly to customer needs
• Demonstrates knowledge of various sales methods and can utilize this understanding during specific customer engagements, and during the development and improvement of the internal sales set-up

• Excellent verbal/written communication; interpersonal and presentation skills
• Self-motivated, process driven, innovative thinker, and proactive approach
• Proficient use of Microsoft Office software, sales tools and ERP system
• Ability to work independently and multi-task
• Organization and detail-orientation skills
• Strong leadership and performance management skills
• Strong problem-solving skills

Control Devices (or "CDI"), an HBM Holdings company headquartered in Greater St. Louis, is a leading designer and manufacturer of engineered flow control solutions in the compressed gas, compressed air, oil & gas, and liquid controls markets. The company offers custom valves and flow control solutions for companies who place a premium on quality. Control Devices leverages operational excellence and flow control expertise to deliver trustworthy flow control products and innovative solutions that protect life and our planet.

CDI offers competitive compensation, a comprehensive benefits package, paid time-off, personal protective equipment reimbursement for safety shoes and prescription safety glasses, casual dress environment, and a solid 401(k) retirement plan to promote financial security.

Control Devices, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.