Lead Monitor

Lead Monitor

Join to apply for the Lead Monitor role at Volunteers of America Los Angeles

Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

$20.90 - $22 Per Hour

VOALA offers competitive medical, dental, vision and retirement benefits.

The Lead Monitor will arrange, coordinate, supervise, mentor, and oversee the Monitors’ efforts to provide security of the program premises and safety for program clients, visitors and employees. The Lead Monitor will provide safety training to the Monitor staff and provide ongoing safety oversight. Driving ability preferred.

• Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week.
• Train Monitors in program operations, safety, and security expectations and procedures.
• Oversee operations for safety practices, provide ongoing safety leadership.
• Shelter Security
  • SHELTER ENTRANCE MONITORING:
    The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guests and other persons to guard against theft and maintain security of premises.
  • BAG & PERSON SCREENING:
    Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism each time they are screened.
  • Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc.; walking the facility and making reports as needed.
• Shelter Safety
  • While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
  • Know location of fire exits, be prepared to assist participants in case of any emergency.
  • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
  • Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Asset Protection
  • As a non‑profit agency, VOALA must utilize all limited resources effectively and protect from theft, loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor.
  • Responsible to complete written reports and incident logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• Act as a role model for participants at all times. Learn, understand and practice the professionalism expected – put clients’/participants’ needs first.
• Client/Participant Support
  • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
  • Maintain office housekeeping; verify all common areas, laundry areas and restrooms are clean, disinfected and fully operational.
  • Assist shelter staff during provision of services to clients/participants, including set‑up for classes, meetings, meals, recreation and other shelter events.
  • Driving Tasks (for licensed Monitors)
    • Transport individual program participants to and from various locations such as human service locations, work sites, and medical facilities.
    • Assist passengers in securing wheelchairs, car seats and other mobility devices.
    • Ensure safety of passengers and operate vehicle in a safe manner at all times.
    • Maintain trip records as well as mileage and gasoline usage records.
    • Maintain program vehicle in good operating condition, clean vehicle and equipment after each pickup and delivery, and take vehicle for…