GSOC Manager

This is not a cybersecurity position.

Control Risks is seeking a GSOC Supervisor to support one of our premier Fortune 500 clients. The GSOC Supervisor will play a pivotal role in working with our client’s Global Security Operations Center (GSOC) team and optimizing its function. You will act as a trusted advisor and on-the-ground, collaborating closely to develop an industry-leading security operations center program. While building strong relationships with cross-functional teams within the client environment, the GSOC Manager will ensure coordinated support and identify and mitigate risks and exposures.

This role will cover the client's Swing Shift Monday-Friday, 3:30-11:30PM PST, onsite every day.

• Serve as a subject-matter expert regarding the GSOC’s daily operations and security procedures and act as an on-the-ground leader for Operators.
• Ensure consistency from Operators in day-to-day operations related to emergency response, employee communications, travel safety, event and EP support, and security systems monitoring and response.
• Support the GSOC Manager on initiatives and tasks required in the day-to-day operations of the GSOC.
• Assist GSOC Manager in the development of SOPs related to emergency response, employee communications, travel safety, event and EP support, and security systems monitoring and response.
• Guide Operators in the effective monitoring of the client's assets and executive residences as well as its personnel, guests and others while at client sites.
• Oversee capable response to incidents and requests for assistance from global client community, including business travelers.
• Provide consistent feedback to Operators in line with GSOC SOPs.
• Assist in the onboarding and training of new Operators.
• Provide guidance and edits around tactical intelligence reports and security plans developed by the Operators.
• Develop emergency communications, tactical intelligence reports, security plans and templates to support these tasks with minimal oversight.
• During times of emergency incidents, VIP visits, client events and other high-traffic incidents, provide active assistance and support to Operators.
• Guide comprehensive incident management response metrics tracking system.
• Utilize the client's mass communication systems to notify employees during emergency events.
• Supervise and coordinate cross-functional stakeholder engagement in a wide variety of areas including in emergency and crisis situations.
• Support effective dispatching and monitoring of the security guard force by the GSOC team.
• Perform various safety and security tasks, as directed by client management.

• Bachelor’s degree in history, political science, criminal justice or related areas of study or equivalent work experience.
• Two-to-three years of experience working in a GSOC, Security Operations or similar role.
• Experienced understanding of security systems (S2 preferred).
• Previous experience working in a security environment as a lead analyst, supervisor or team lead a plus.
• Experience designing or operationalizing SOPs, training programs or other standardized documents within a corporate security or GSOC environment.
• Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety a plus.
• Elevated understanding of how GSOCs operate in conjunction with other security teams in a broader organization.
• Ability to communicate effectively with members of client leadership, security stakeholders and client company employees.
• Project coordination or management experience.
• Strong ability to make quick decisions, gather pertinent information and communicate with security leadership and stakeholders during high-level crisis and emergency incidents in line with SOPs, especially in the absence of the GSOC Manager and client leadership.
• Strong understanding of how CCTV and access-control programs work and how to leverage tools in support of the GSOC Manager, Operators and client leadership.
• Ability to utilize social media and other open-source monitoring platforms to collect information for tactical intelligence purposes.
• Ability to gather and analyze large amounts of data and…