GSOC Operator El Segundo, CA; Onsite

Overview

Hive Watch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building.

Hive Watch helps security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise,” we are modernizing what it means for businesses and their employees to truly feel safe.

As an Operator located in the Global Security Operations Center (GSOC) you will proactively support multiple clients in diverse locations through the use of best-in-class technology for emergency and non-emergency security operations, incoming call triage, event dispatching, and event-driven notification services 24/7. In emergency situations, the Hive Watch GSOC directs and coordinates assistance and support for its clients by providing technical and advisory support for essential operational services;

escalating identified security events; and serving as the central communication intake point for management, control, and reduction of immediate threats to health and safety.

• Represent and display the Hive Watch core principles of customer service and professionalism
• Utilize multiple software platforms to answer routine and emergency calls, monitor access control alerts and video feeds, access open source threat intelligence, and information from mass-communication tools. Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers
• Prioritize and make decisions under stress
• Maintain various records of communications and events in a concise manner
• Work collaboratively with Hive Watch’s and clients’ leadership teams to prepare for, respond to, and recover from incidents and crisis events that may impact customers, personnel, property, operations, or brand
• Communicate and disseminate information to key partners using established channels and best practices
• Contribute to position-related projects and help evaluate and improve operations and systems
• Maintain composure during critical incidents and emergencies
• Comply with all Hive Watch rules and guidelines, including safety rules and confidentiality
• Strong written and verbal communication skills across platforms (email, Slack, phone, etc.)
• Ability to generate concise reports from verbal or written sources

• Minimum 3 years of experience in a communications or operations center or related role
• Willingness to learn unfamiliar technical systems
• Availability for overnight shift work
• Strong customer service/interpersonal skills, especially during crises
• Reliable means of communication (email, cell phone)
• Reliable means of transportation (public or private)
• Willingness to sign and maintain confidentiality
• Ability to pass a background check and drug screen upon conditional offer

• Sitting or standing for extended periods
• No personal belongings allowed on shift; secure onsite storage provided
• Significant computer and screen usage

• Hourly pay range: $23/hr to $29/hr
• Eligible to participate in Hive Watch Equity Incentive Plan
• 100% onsite role

Hive Watch offers a competitive benefits package, including:

• Health Benefits:
  
  Medical, Vision, Dental, and Life Insurance
• Growth potential in an emerging field
• Generous compensation packages
• Work from our headquarters on Main Street in El Segundo, CA
• 401K
• Family-friendly and compassionate work culture
• Collaborative environment focused on making the world a better place

Hive Watch is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristics.