Access Control Officer

Access Control Officer – Keystone Pacific Property Management, LLC

Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned‑unit developments, condos, mixed‑use, commercial, new project developments, large‑scale onsite communities, and master‑planned community associations. This position is located in Bell Canyon.

The Access Control Officer is responsible for ensuring only authorized personnel enter the Bell Canyon community by verifying identification and logging vehicles. In addition to gate control, the officer patrols the community, reports incidents, and maintains a secure environment.

Keystone is dedicated to empowering our team members to improve people’s lives beyond expectations. The company offers leadership development, personal success opportunities, and is certified as a Great Place to Work.

• Competitive Salary
• Work‑Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Industry Leaders
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre‑Paid Legal
• Employer‑Paid Basic Life/AD&D Insurance
• Voluntary Life and Short‑Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating, Half Days, Early Office Closure)

• Access and Use Entry Program
  • Log in through computer or tablet.
  • Enter visitor names into the entry program.
  • Follow all entry procedures and policies.
  • Ensure information is accurate and efficient.
  • Check IDs and ensure only authorized personnel enter.
  • Alert office of unauthorized construction or material delivery.
  • Provide polite and professional customer service to visitors, residents, and owners.
• Patrol and Reporting
  • Patrol community when not at gate.
  • Respond to resident calls and reports: homeless persons, suspicious activities, lost pets, disturbance of peace, loud music, parties, etc.
  • Accurately document incidents and forward to supervisor.
  • Report damage to property, vandalism, unusual activity, complaints, and emergencies.
  • Install transponders in authorized vehicles and maintain entry station cleanliness.
  • Perform special tasks as instructed by office, including traffic control and running generators during outages.
  • Communicate with emergency services and send community e‑blasts as directed.
  • Adhere to Keystone’s Core Values, Mission, and Vision.

• Strong customer service skills
• Ability to respond with urgency and close the loop
• Effective interpersonal and conflict‑management skills
• Sound judgment
• Collaboration with residents, guests, and visitors
• Excellent written and verbal communication
• Valid driver’s license and acceptable DMV record
• Personal vehicle for business use

• 1‑2 years of experience in a customer‑service role
• High School Diploma required

• Ability to sit, stand, and operate business equipment
• Ability to walk community for 1‑2 hours continuously

• Typical office environment with low noise
• Work in security booth and drive around community for inspection
• Community includes animals (horses) in designated areas

$18.00 – $20.00 per hour