Service Technician

Service Technician – HIAB Brasil

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Business:
Hiab
Job Function:
Service

Location:

Fenton, MO, US
Country/Region: US
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Purpose of the position
To perform service (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment at assigned Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships and following Best Practice in all administrative and technical activities.

Main Tasks and Responsibilities

• Stay up to date with technical developments via internal service bulletins and courses.
• Maintain knowledge of technical specifications of relevant equipment.
• Respond to customers to maximize satisfaction.
• Follow Hiab Customer Satisfaction Guidelines.
• Protect self and others, follow safety rules and environmental requirements.
• Inspect, troubleshoot, report, plan and conduct service or repair.
• Submit regular reports and maintain adequate documentation.
• Plan and manage time and resources for maximum benefit.
• Recognize sales opportunities and communicate them.
• Provide feedback for continuous improvement.
• Coach junior colleagues and trainees as necessary.
• Carry out other duties as assigned.

Qualifications

• Minimum High School diploma/GED required;
  Technical or Secondary College preferred.
• 3+ years of mechanical, hydraulic, or electrical operations preferred.
• Qualification from higher vocational school (below Graduate/BSc level) in mechanical engineering, hydraulics, electrics, electronics or equivalent due to experience.
• Knowledge of diesel engines and hydraulic drive systems.
• Fluent in local language and working knowledge of English.
• Operating licenses for all equipment used per local requirements.
• Ability to obtain and maintain a 1-year DOT Medical Card.
• Mobile, adaptable, able to work in variable physical site conditions.
• Own tools required.

Skills and Competencies

• Customer‑oriented and service‑focused.
• Able to cope with stressful situations.
• Diagnostic and troubleshooting skills.
• Safety‑compliant and responsible conduct.
• Hands‑on mechanical, hydraulic, and electronic operational skills.
• Basic computer skills.
• High sense of urgency, passion for performance improvement, process orientation.

Benefits

• $3,000 sign‑on bonus.
• Employees First philosophy.
• Comprehensive benefits package: health, vision, dental, company‑paid life insurance.
• 401(k) program with 6% company match.
• Personal time off and company‑paid holidays.
• Career growth opportunities and competitive salary.
• Paid training, boot allowance and tuition reimbursement.
• Company mentoring and referral program.
• Company cell phone, laptop and/or credit card for business use.
• Opportunity to work with innovative smart solutions.

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information or any other legally protected characteristic. All employment decisions, including recruitment, hiring and training, are based on merit, qualifications and business needs.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load‑handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab’s premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck‑mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skip loaders and hooklifts, GALFAB roll‑off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life‑cycle value of Hiab’s equipment.