Caseworker Specialist

Job Summary

The Caseworker Specialist will play a key role in assisting high‑need seniors by making referrals to care management programs or adult protective services.

• Provides social service information and assistance to program clients/participants.
• Provides community outreach to program clients/participants.
• Provides referrals, initiates referral form process, and schedules appointments for program clients/participants.
• Seeks assistance with mandated referrals to Adult Protective Services.
• Provides interpreter service for program clients/participants.
• Maintains an accurate calendar of events, appointments, and schedules.
• As directed, translates correspondence, memorandums, forms, documents, and other materials. Composes and edits letters, designs flyers, types and reproduces forms, and maintains adequate supplies of forms.
• Ensures confidentiality of all records.
• May be assigned to attend conferences and workshops.
• Answers telephone, takes and relays messages.
• Assists with community events and special events.
• Works as part of a team and collaborates with co‑workers, completing projects under tight deadlines even when there are competing requirements and changes in assignments.
• Shows sincere commitment to providing quality service to the public.
• Performs other duties as assigned.

• High School Diploma or GED.
• Minimum 1 year of office experience.
• Bilingual in English/Spanish required.
• Must work Monday through Friday with flexible hours, including evenings and weekends as needed.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Must have own vehicle, valid California Driver’s License, and appropriate insurance.
• Ability to represent MAOF professionally and skillfully.
• Strong written and oral communication, organizational skills, and relationship‑building abilities with co‑workers, supervisors, and the public.
• Self‑motivated, able to work independently with minimal supervision, and skilled in prioritization and project management.
• Ability to troubleshoot creatively in a fast‑paced, multi‑tasking environment with tight deadlines.
• Experience in delivering culturally mindful services and handling sensitive matters.
• Strong focus on detail and commitment to providing quality service.
• Excellent presentation and public speaking skills.
• Must be fingerprinted and cleared through the Department of Justice.

• Personal Time Off (PTO) – Vacation/personal days or sick time.
• Paid Sick Time – 48 hours.
• Paid Holidays per Calendar Year – 12 paid holidays.
• Bereavement Leave – 5 paid days.
• Jury Duty – 5 paid days.
• Medical, dental, and vision insurance – Paid 100% by MAOF.
• 403(b) Retirement Plan – 5% employer match, 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental Life Insurance.
• Professional development opportunities.
• Employee Assistance Program (EAP) – counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days).
• Discounts for AT&T wireless, movie tickets, amusement parks, and more.
• Public Service Loan Forgiveness.
• Credit Union Membership.

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• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP.