Senior Retirement Counselor

Senior Retirement Benefits Counselor – Associate Governmental Program Analyst

Public Employees Retirement System (CalPERS) – San Bernardino Regional Office, 650 East Hospitality Lane, Suite 330, San Bernardino, CA 92408.

Salary: $6,031.00 – $7,547.00 per month (minimum salary for new to state candidates).

Location: Hybrid – up to two days remote, three days onsite per week.

Provide in‑person and virtual assistance to active and retired members by conducting presentations, meeting customers individually regarding retirement and health benefits, and applying the Public Employee Retirement Law (PERL), the Public Employees' Medical and Hospital Care Act (PEMHCA), and new legislation and policy initiatives.

• Deliver customized customer service for active and retired members in a high‑volume setting.
• Conduct presentations and individual consultations on retirement and health benefits.
• Apply PERL, PEMHCA, and related public employee laws and policy initiatives to answer customer inquiries.
• Maintain up‑to‑date knowledge of legislative and regulatory changes affecting member benefits.
• Collaborate with internal stakeholders to resolve complex member benefit questions.

• Bachelor’s degree or equivalent experience in public employee benefits, customer service, or related field.
• Experience working in a high‑volume customer service environment.
• Strong written and verbal communication skills with the ability to deliver sensitive information tactfully and professionally.
• Experience conducting presentations to groups of 25 or more people.
• Demonstrated ability to work independently and collaboratively.

• Ability to work in a fast‑paced, changing environment.
• Excellent communication skills and capability to engage with individuals at all levels of leadership.
• Positive attitude, flexibility, and dependability in all workplace activities.

Completed applications and all required documents must be received or postmarked by 1/5/2026
.

Apply electronically through Cal Careers at with an Statement of Qualifications (SOQ).

CalPERS Human Resources – Selection Services Unit

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender, genetic information, marital status, medical condition, veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

CalPERS EEO

Candidates not currently employed at CalPERS are required to submit to a criminal history review process utilizing Live Scan fingerprinting.

Applicants may be subject to Personal Trading Regulations and Conflict of Interest Code, requiring disclosure of certain investment information and filing a Statement of Economic Interest (Form 700).

To locate a job posting for this position, select Statewide, County, Office, or Other as the Desired Employment Area and choose the Public Employees Retirement System. If you view the public posting after the final filing date, your application will not be considered.