Admissions Counselor; Weekend​/Swing Shift

Department:
Admissions/Scheduling
- Hospital

Employment Type:

Full Time

Location:

Royal Oaks Hospital

Reporting To:
Asa Borgerding

Compensation: $18.39 / hour

Be the First Connection to Care
- Join Us as an Admissions Counselor

Saturday & Sunday 12:00pm-12:00am, Monday & Tuesday 3:30pm-11:30pm.

As an Admissions Counselor, you'll be the first point of contact for individuals and families seeking help, offering a calm and compassionate voice during moments of need. You'll help guide callers through the admissions process, schedule assessments, and ensure referrals are routed to the appropriate services within our hospital. This is a great opportunity for someone who excels in communication, can stay grounded in high‑pressure situations, and has a heart for helping others access behavioral health services.

This evening shift role is ideal for someone who values purposeful work and thrives in a fast‑paced, service‑focused environment.

• Answer incoming calls and provide helpful, accurate information about hospital programs
• Schedule assessments and coordinate referrals with clinical staff and outside agencies
• Communicate clearly and compassionately with patients, families, and team members
• Maintain knowledge of hospital programs and admissions procedures
• Support quality improvement and uphold patient confidentiality at all times
• Stay current with required training and continuing education, including CALM and CPR certifications

• High School/GED required
• Associates/Bachelor's degree in a human service field preferred
• Work Experience:
  
  Experience in an office setting preferred

• Must be able to perform essential job functions such as bending, lifting and transporting patients

• Communicate clearly, calmly, and professionally under pressure
• Are empathetic and patient‑focused, even in stressful situations
• Understand the importance of timely, accurate coordination in behavioral health care
• Can stay organized and focused while managing a variety of tasks
• Are committed to the mission of providing accessible, high‑quality care in rural communities

Compass Health Network is a nonprofit organization dedicated to delivering accessible, high‑quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.

Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission:
Inspire Hope. Promote Wellness. Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for‑profit organization, it shares our commitment to providing high‑quality, person‑centered mental health services. Adapt specializes in community‑based support for adults with mental health conditions, focusing on recovery‑oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement.

Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi‑disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the…